You cannot comply with CCPA if you do not know what personal information you collect and where it goes. Our data mapping engagement systematically catalogs every category of personal information your organization collects — from website forms, customer databases, HR systems, marketing platforms, analytics tools, and third-party integrations. We document the sources of collection, business purposes for processing, categories of third parties with whom data is shared or sold, and retention periods for each data category.

The data map also identifies sensitive personal information as defined under CPRA, enabling you to implement the enhanced protections and consumer controls required for these categories. For organizations with complex data ecosystems involving multiple business units, subsidiaries, or technology platforms, our data mapping methodology scales to capture the complete picture.

Deliverables include a comprehensive data inventory, data flow diagrams, processing activity records, sensitive data classification, and a gap analysis comparing your current practices to CCPA/CPRA requirements.

CCPA requires specific disclosures in your privacy policy, including the categories of personal information collected, the purposes for collection, the categories of third parties with whom information is shared, consumer rights and how to exercise them, and retention periods. CPRA added requirements to disclose whether you sell or share personal information, whether you process sensitive personal information, and how consumers can limit the use of sensitive data.

We draft and implement privacy notices that meet all CCPA/CPRA requirements while remaining readable and accessible to consumers. For businesses that sell or share personal information, we implement the required "Do Not Sell or Share My Personal Information" link and opt-out mechanism, including compliance with the Global Privacy Control browser signal that CCPA regulations recognize as a valid opt-out. We also implement the "Limit the Use of My Sensitive Personal Information" link required under CPRA.

Cookie consent banners, advertising tag management, and analytics configuration are updated to respect consumer opt-out preferences across your digital properties.

Handling consumer rights requests requires systematic processes that operate reliably within the 45-day statutory response window. We build request management workflows covering intake through multiple channels (web form, email, phone, in-person), identity verification procedures that balance consumer convenience with fraud prevention, systematic data retrieval from all systems identified in your data map, deletion execution across primary systems and service provider environments, correction processing with verification protocols, and response generation and delivery with documentation for regulatory review.

For organizations receiving significant request volume, we implement or integrate with privacy management platforms that automate intake, tracking, routing, and response generation. For smaller organizations, we establish manual workflows with templates and checklists that ensure consistent, compliant responses without the overhead of enterprise privacy software.

Every request and response is logged with timestamps, identity verification records, and documentation of actions taken — creating the audit trail the CPPA expects to see during enforcement inquiries.

CCPA distinguishes between service providers, contractors, and third parties — and each category carries different contractual requirements. Service providers and contractors must be bound by written agreements that prohibit them from retaining, using, or disclosing personal information for any purpose other than performing the contracted services, require them to comply with CCPA obligations, grant you the right to audit their compliance, and require them to notify you of any subcontractor engagement and ensure subcontractors are bound by equivalent terms.

We review your vendor landscape, classify each vendor relationship under CCPA categories, and draft or amend data processing agreements to include all required terms. For organizations with dozens or hundreds of vendors, we develop a prioritized review schedule based on data sensitivity and processing volume, and provide templates and playbooks for ongoing vendor onboarding.

This service also addresses the CPRA requirement for risk assessments when processing personal information in ways that present significant risk to consumer privacy, including profiling, selling data, and processing sensitive personal information.

CCPA includes a private right of action for data breaches resulting from a business's failure to implement and maintain "reasonable security procedures and practices." California courts and the Attorney General have pointed to the CIS Controls as the minimum standard for reasonable security. We implement security controls aligned to CIS benchmarks and industry best practices to protect personal information from unauthorized access, theft, or disclosure.

Security measures include encryption for personal information at rest and in transit, access controls with least-privilege principles, network segmentation to isolate systems containing personal information, endpoint detection and response, vulnerability management and patching, employee security awareness training, incident response planning and testing, and regular security assessments. Our managed cybersecurity services provide ongoing monitoring, threat detection, and incident response capabilities that satisfy CCPA's reasonable security standard.

Demonstrating reasonable security measures is your primary defense against the statutory damages of $100 to $750 per consumer per incident that plaintiffs can claim under CCPA's private right of action following a data breach.

Sustainable CCPA compliance requires governance structures that embed privacy into your business operations. We help organizations establish privacy governance frameworks including privacy impact assessments for new products, services, and data processing activities, data retention schedules and deletion procedures, breach response and notification procedures specific to California requirements, annual privacy program reviews and updates to reflect regulatory changes, and employee training programs tailored to role-specific privacy responsibilities.

CCPA regulations require that personnel handling consumer inquiries and privacy requests receive training on CCPA requirements. We develop and deliver training programs that cover the law's requirements, your organization's specific policies and procedures, and practical scenarios your staff will encounter. Training is documented for regulatory review.

For organizations without a dedicated privacy officer, we provide fractional privacy leadership that ensures ongoing CCPA compliance, monitors regulatory developments from the CPPA, and advises on privacy considerations for new business initiatives.