Managed IT Security Services

Cyber threats do not take nights off, weekends off, or holidays off. They operate 24/7/365, and your security must do the same.

Cyber threats do not take nights off, weekends off, or holidays off. They operate 24/7/365, and your security must do the same. For most small and medium-sized businesses in the Research Triangle, building and staffing an internal Security Operations Center is neither practical nor affordable. The average annual salary for a cybersecurity analyst exceeds $100,000, and a fully staffed SOC requires multiple analysts, engineers, and managers working around the clock. Managed IT security from Petronella Technology Group gives you the equivalent of an enterprise security team at a fraction of the cost, providing continuous protection through our 39-layer ZeroHack Cyber Safety Stack and 24/7 monitoring by our AI agent Eve.

Our managed IT security services go far beyond basic antivirus and firewall management. We provide comprehensive, proactive security that monitors every layer of your environment, detects threats before they cause damage, and responds to incidents with the speed and expertise that only comes from more than two decades of cybersecurity experience. When you partner with Petronella, you are not just buying a service. You are gaining a dedicated cybersecurity team that is invested in your protection.

What Managed IT Security Includes

24/7 Security Monitoring

Our Security Operations Center monitors your environment around the clock using our AI agent Eve and our team of security analysts. We collect and analyze data from endpoints, network devices, cloud services, email systems, and applications to detect suspicious activity in real time. When a potential threat is identified, our team investigates immediately and takes appropriate action to contain and remediate the threat.

Endpoint Detection and Response (EDR)

Traditional antivirus is no longer sufficient against modern threats. Our managed EDR service deploys next-generation endpoint protection across your workstations, servers, and mobile devices. EDR continuously monitors endpoint behavior, detects malicious activity that signature-based tools miss, and enables rapid response to contain threats at the endpoint before they spread across your network.

Email Security and Anti-Phishing

More than 90 percent of cyberattacks begin with a phishing email, according to CISA. Our managed email security services provide multi-layered protection against phishing, business email compromise, malware, and spam. We deploy advanced email filtering, sandboxing for suspicious attachments, URL rewriting and scanning, and DMARC/DKIM/SPF configuration to protect your organization from email-borne threats.

Network Security Management

We manage your network security infrastructure including firewalls, intrusion detection and prevention systems, VPN concentrators, and network access controls. Our team monitors network traffic for anomalies, manages firewall rules, and ensures your network is properly segmented to limit the impact of any potential breach.

Vulnerability Management

We conduct regular vulnerability scans across your environment to identify security weaknesses before attackers do. Our vulnerability management service includes scheduled scanning, risk-based prioritization, remediation guidance, and verification testing to confirm that vulnerabilities have been successfully addressed.

Patch Management

Unpatched systems are one of the most common entry points for attackers. Our managed patch management service ensures that operating systems, applications, and firmware are updated promptly with the latest security patches. We test patches before deployment and schedule updates to minimize disruption to your operations.

Multi-Factor Authentication Management

MFA is one of the most effective security controls available, yet many organizations struggle with implementation and adoption. We deploy and manage multi-factor authentication across your critical systems, ensuring that stolen passwords alone cannot provide access to your data and applications.

DNS and Web Filtering

We protect your users from malicious websites, command-and-control communications, and inappropriate content through managed DNS filtering and web content filtering. These controls block known malicious domains at the network level, preventing malware infections and data exfiltration before they can succeed.

Security Awareness Training

Technology controls must be reinforced by educated users. Our managed security awareness training program provides regular training sessions, simulated phishing campaigns, and ongoing reinforcement to build a culture of security awareness throughout your organization.

Backup and Recovery

Our managed backup services ensure your critical data is backed up regularly, encrypted, stored securely, and tested frequently. In the event of a ransomware attack, hardware failure, or disaster, we provide rapid recovery to minimize downtime and data loss.

The 39-Layer ZeroHack Cyber Safety Stack

Our managed IT security services are built on our proprietary 39-layer ZeroHack Cyber Safety Stack, a defense-in-depth methodology that layers multiple security controls to protect your organization at every stage of the attack lifecycle. This is not a marketing gimmick. It is a proven security architecture that addresses threats at the perimeter, the network, the endpoint, the application, and the data layers, ensuring that if any single control fails, others are in place to detect and stop the threat.

The stack is continuously updated to address emerging threats and incorporates the latest security technologies, including AI-powered detection, behavioral analytics, and automated response capabilities. Every layer is monitored by our AI agent Eve, which provides the intelligent, tireless analysis that human-only monitoring cannot match.

How Our AI Agent Eve Enhances Your Security

Eve is our proprietary AI monitoring agent that operates at the heart of our managed security services. Eve analyzes telemetry data from every layer of the ZeroHack stack, establishing behavioral baselines for your environment and detecting anomalies that indicate potential threats. Eve can identify suspicious patterns that traditional rule-based systems miss, including slow-and-low attacks that unfold over days or weeks, lateral movement within your network, and unusual data access patterns that may indicate insider threats or compromised accounts.

When Eve identifies a potential threat, she generates an alert with context and recommendations that enable our security analysts to investigate and respond quickly and effectively. This combination of AI-powered detection and human expert analysis delivers security outcomes that neither technology nor people can achieve alone.

Why Managed Security Beats DIY

  • Cost: A fully staffed internal SOC costs hundreds of thousands of dollars annually. Managed security provides equivalent or superior coverage at a fraction of the cost.
  • Expertise: Cybersecurity is a specialized field with a severe talent shortage. Our team provides the depth of expertise that most organizations cannot recruit or retain internally.
  • Coverage: Security requires 24/7 attention. Building internal around-the-clock coverage requires multiple shifts and sufficient staff to cover vacations, sick days, and turnover.
  • Technology: Enterprise security tools are expensive and complex. Our managed service includes all the technology needed for comprehensive protection, eliminating capital expenditure and integration challenges.
  • Intelligence: We protect many clients across multiple industries, giving us threat intelligence and pattern recognition capabilities that a single organization's internal team cannot match.

Start Protecting Your Business Today

Every day without proper security monitoring is a day you are exposed to threats you cannot see. Petronella Technology Group provides the managed IT security services that Triangle businesses need to operate with confidence in an increasingly hostile digital environment.

Contact us today at 919-348-4912 to learn about our managed IT security services. We will assess your current security posture and show you how our 39-layer ZeroHack Cyber Safety Stack can protect your business around the clock.

Frequently Asked Questions

What types of businesses benefit most from managed IT security?
Any business that handles sensitive data, faces compliance requirements, or simply cannot afford the risk of a cyberattack benefits from managed security. We serve businesses across healthcare, technology, financial services, legal, manufacturing, and professional services throughout the Research Triangle.
How quickly do you respond to security incidents?
Critical alerts are investigated within minutes. Our AI agent Eve detects many threats in real time, and our security analysts are on standby 24/7 to investigate and respond. For on-site response needs, our team can be at your Triangle-area location within hours.
Will managed security work alongside our existing IT team?
Absolutely. We work collaboratively with internal IT teams, augmenting their capabilities with specialized security expertise. We integrate with your existing tools and processes and provide clear communication about security events and recommendations.
What is the difference between managed IT and managed IT security?
Managed IT covers general technology operations: help desk, system administration, patch management, and infrastructure management. Managed IT security focuses specifically on protecting your organization from cyber threats through monitoring, detection, response, and proactive defense. We offer both services, and they complement each other powerfully.
How do you handle false positives?
False positives are an inevitable part of security monitoring. Our AI agent Eve and our security analysts work together to tune detection rules, analyze context, and minimize false positives over time. When an alert is determined to be a false positive, we document the finding and adjust our detection logic to reduce future occurrences.

Ready to Get Started?

Contact Petronella Technology Group for a free consultation.

Schedule Your Free Assessment

Or call 919-348-4912

Why Choose Petronella Technology Group

Petronella Technology Group has been a trusted IT and cybersecurity partner for businesses across Raleigh, Durham, Chapel Hill, Cary, Apex, and the Research Triangle since 2002. Led by CEO Craig Petronella, a Licensed Digital Forensic Examiner, CMMC Certified Registered Practitioner, and MIT-certified professional in cybersecurity, AI, blockchain, and compliance, PTG brings deep expertise to every engagement.

With BBB accreditation since 2003 and more than 2,500 businesses served, PTG has the experience and track record to deliver results. Craig Petronella is an Amazon number-one best-selling author of books including "How HIPAA Can Crush Your Medical Practice," "How Hackers Can Crush Your Law Firm," and "The Ultimate Guide To CMMC." He has been featured on ABC, CBS, NBC, FOX, and WRAL, and serves as an expert witness for law firms in cybercrime and compliance cases.

PTG holds certifications including CCNA, MCNS, Microsoft Cloud Essentials, and specializes in CMMC 2.0, NIST 800-171/172/173, HIPAA, FTC Safeguards, SOC 2 Type II, PCI DSS, GDPR, CCPA, and ISO 27001 compliance. Our forensic specialties include endpoint and networking cybercrime investigation, data breach forensics, ransomware analysis, data exfiltration investigation, cryptocurrency and blockchain analysis, and SIM swap fraud investigation.

How PTG Managed IT Services Work

PTG managed IT services provide businesses with a complete technology management solution that replaces or supplements in-house IT staff. Our approach begins with a thorough technology assessment and documentation of your entire IT environment, including hardware, software, network infrastructure, cloud services, and security controls. This creates a comprehensive baseline that enables proactive management and rapid troubleshooting when issues arise. We document everything so that your technology environment is never dependent on a single person's knowledge.

Our proactive monitoring systems watch your servers, workstations, network equipment, and cloud services around the clock, identifying and resolving potential problems before they impact your business. Automated alerts notify our team of hardware failures, software errors, security events, backup failures, and performance degradation. Many issues are detected and resolved automatically through our management platform, while others are escalated to our technicians for manual intervention. This proactive approach typically prevents more than eighty percent of the IT problems that plague businesses relying on reactive support models.

When your employees need help, our help desk provides responsive support through multiple channels including phone, email, chat, and remote desktop assistance. Our technicians are experienced professionals who resolve most issues on the first contact, minimizing downtime and keeping your team productive. For issues that cannot be resolved remotely, we dispatch on-site technicians throughout the Research Triangle area. Our ticketing system tracks every request from submission to resolution, providing full transparency into support activities and response times.

Beyond day-to-day support, PTG provides strategic technology guidance through our virtual CIO and virtual CISO services. Our technology advisors work with your leadership team to develop IT roadmaps, evaluate technology investments, plan for growth, and align technology strategy with business objectives. Regular technology reviews ensure that your infrastructure remains current, secure, and capable of supporting your business as it evolves. This strategic partnership ensures that technology serves as a competitive advantage rather than a source of frustration and unexpected costs.

Ready to Get Started?

Contact Petronella Technology Group today for a free consultation. Serving Raleigh, Durham, Chapel Hill, and the Research Triangle since 2002.

919-348-4912 Schedule a Free Consultation

5540 Centerview Dr., Suite 200, Raleigh, NC 27606