Your IT Should Run Itself.
Let Us Prove It.
You didn't start a business to babysit firewalls and chase printer tickets. As the top-rated managed IT services provider in Raleigh, Durham, and the Research Triangle, we take every piece of technology off your plate — fully managed, fully monitored, fully yours — so you get back to doing what actually makes money.
99%+ uptime SLA • <15 min response • 30-day results guarantee
Ready to see what PTG can do for your business? Schedule a free consultation and join the businesses across the Triangle that trust us with their technology.
919-348-4912Six Problems. One Team.
Every service fully managed, fully monitored, fully supported — with a single invoice, a single point of contact, and a single throat to choke when something goes sideways.
Help Desk & End-User Support
Your employees call us, not you. US-based technicians resolve issues fast, on the first call, so your people stay productive instead of frustrated.
- Live answer within 60 seconds
- Remote & on-site support
- Tier 1-3 escalation path
Network Management
Switches, firewalls, access points, VPNs — we architect, deploy, and monitor your entire network 24/7 so you never even think about it.
- Proactive monitoring & alerting
- Automated patch management
- 99%+ uptime guaranteed
Cloud Services
Microsoft 365, Azure, AWS, hybrid — we migrate you safely, optimize your spend, and manage every cloud resource so nothing slips through the cracks.
- Zero-downtime cloud migrations
- Cost optimization & rightsizing
- Azure & AWS certified team
Backup & Disaster Recovery
Ransomware, floods, hardware failures — we don't care what hits you. Immutable backups and tested recovery plans mean your data comes back, period.
- Immutable, air-gapped backups
- <4 hour RTO guarantee
- Quarterly DR testing included
VoIP & Communications
Enterprise-grade phone systems without enterprise-grade pricing. Crystal-clear voice, video conferencing, and unified messaging — managed end to end.
- 40-60% savings vs. traditional PBX
- Auto-attendant & call routing
- Teams & Zoom integration
Hardware Procurement
Stop overpaying on Amazon. We source enterprise hardware at volume pricing, configure it to your standards, and deploy it with zero disruption.
- Volume pricing from top OEMs
- Pre-configured & imaged to spec
- Lifecycle management & refresh
Not Promises. Guarantees.
Every number here is written into your contract. If we miss it, you get credits. That's how confident we are.
Current SLA Performance
Real metrics. Updated continuously. This is how we hold ourselves accountable.
Simple Plans. Serious Protection.
Every plan includes our 39-layer ZeroHack security stack. No surprise invoices. No nickel-and-diming.
- 24/7 help desk support
- Network monitoring
- Patch management
- ZeroHack security stack
- Cloud backup (1TB)
- Quarterly reviews
- Everything in Essential
- Managed XDR & SIEM
- Microsoft 365 management
- Disaster recovery (<4hr RTO)
- vCIO strategic planning
- Monthly executive reports
- Everything in Professional
- Compliance management (CMMC/HIPAA)
- Dedicated account engineer
- Penetration testing (annual)
- AI-powered automation
- Priority SLA (10min response)
All plans include 30-day results guarantee. No long-term contracts. Custom pricing for 100+ users.
Stop Juggling 5 Vendors.
Start With One Call.
If any of these sound familiar, you've outgrown your current IT provider. Most businesses in Raleigh-Durham cobble together IT from a phone guy, a break-fix shop, a cloud consultant, and a security vendor who all blame each other when things break. We replace all of them.
Signs You've Outgrown Your IT Provider
- You manage 3+ vendor contracts just to keep the lights on
- You wait hours (or days) for help desk responses
- Nobody can tell you if your backups actually work
- Your "security" is antivirus software and crossed fingers
- Every outage turns into a blame game between vendors
- You worry about compliance but have no plan
- Your IT spend keeps climbing but service stays flat
After Switching to Petronella
- 1 team, 1 invoice, 1 point of accountability
- US-based engineers in Raleigh-Durham who know your name
- <15-minute response guaranteed in your contract
- Quarterly disaster recovery tests with documented results
- 39-layer ZeroHack cybersecurity stack included at no extra charge
- Compliance-ready infrastructure from day one (HIPAA, CMMC, SOC 2)
- Average client saves 30-40% vs. multi-vendor approach
IT Built for Your Industry
Generic IT is dead. We build environments purpose-designed for your regulatory requirements, workflow patterns, and growth trajectory.
Enterprise Tools. Expert Management.
We partner with the best platforms in every category and manage them as one unified system.
From Handshake to Fully Managed
Most transitions complete in under 2 weeks. Here's the week-by-week breakdown.
Three Steps to IT That Works
No 6-month onboarding. No 40-page proposals. We move fast because your business can't afford to wait.
Questions We Hear Every Week
Every Minute of Downtime Costs $5,600.
Your Assessment Takes 30 Minutes.
Free IT assessment for businesses in Raleigh, Durham, Chapel Hill, and the greater Triangle area. We'll audit your infrastructure, show you where you're exposed and overspending, and build a roadmap that pays for itself in 90 days. No sales pitch. Just data.
30-day results guarantee • No long-term contracts • Flat-rate pricing • Source: Gartner IT downtime cost analysis
Related Services
Managed IT is the foundation. See how our AI, cybersecurity, and compliance services build on top of it.
Why Choose Petronella Technology Group for Your It Should Run Itself. Let Us Prove It.
Petronella Technology Group has been a trusted provider of your it should run itself. let us prove it. solutions since 2002. With over two decades of experience serving businesses throughout the Raleigh-Durham Triangle area and beyond, we bring deep technical expertise and a proven track record of delivering results that matter to your organization.
Our commitment to excellence is backed by our BBB accreditation, which we have held continuously since 2003. This long-standing accreditation reflects our dedication to ethical business practices, transparent communication, and consistent client satisfaction across every engagement.
Having served more than 2,500 businesses across diverse industries, Petronella Technology Group understands the unique your it should run itself. let us prove it. challenges that organizations face at every stage of growth. From startups establishing their first IT infrastructure to established enterprises requiring advanced solutions, our team tailors every recommendation to fit your specific operational requirements and budget.
Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, a CMMC Registered Practitioner (RP), and holds MIT Certification. Craig’s hands-on leadership ensures that every solution we deliver meets the highest standards of technical rigor and security. His expertise in digital forensics, cybersecurity compliance, and enterprise IT strategy gives our clients a distinct advantage when navigating the complexities of modern technology environments.
Based in Raleigh, North Carolina, we provide both on-site and remote your it should run itself. let us prove it. support to businesses throughout the Research Triangle region, including Durham, Chapel Hill, Cary, Apex, Morrisville, and Wake Forest. Our local presence means faster response times and a deeper understanding of the regional business landscape.
How Our Your It Should Run Itself. Let Us Prove It. Services Work
Our proven process ensures that every client receives a tailored your it should run itself. let us prove it. solution built on thorough analysis, expert implementation, and ongoing support.
01
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment, identifying vulnerabilities, inefficiencies, and opportunities for improvement related to your it should run itself. let us prove it.. This assessment forms the foundation for a solution that aligns with your business goals.
02
Custom Solution Design
Our engineering team designs a customized your it should run itself. let us prove it. plan that addresses your specific requirements, budget constraints, and future scalability needs. We present a clear roadmap with defined milestones and deliverables.
03
Professional Implementation
We execute the deployment with minimal disruption to your daily operations, handling configuration, migration, testing, and validation. Our team ensures every component functions correctly before going live.
04
Ongoing Support & Optimization
After deployment, we provide continuous monitoring, maintenance, and optimization of your your it should run itself. let us prove it. infrastructure. Our helpdesk is available to resolve issues promptly and keep your systems performing at peak efficiency.
Frequently Asked Questions About Your IT Should Run Itself. Let Us Prove It.
Q: What your it should run itself. let us prove it. solutions does Petronella Technology Group provide?
Petronella Technology Group provides comprehensive your it should run itself. let us prove it. solutions tailored to the specific needs of each client. Our services are designed to improve efficiency, reduce risk, and support your business objectives. With over two decades of experience and more than 2,500 businesses served since 2002, we bring deep expertise and proven methodologies to every engagement. Contact us at 919-348-4912 to discuss how we can help with your your it should run itself. let us prove it. requirements.
Q: How much do your it should run itself. let us prove it. services cost?
The cost of your it should run itself. let us prove it. services varies based on the scope of work, complexity of your environment, and the level of ongoing support required. Petronella Technology Group provides transparent, detailed proposals after conducting an initial assessment of your needs. We offer both project-based pricing for one-time engagements and fixed monthly pricing for ongoing managed services. Our goal is to deliver maximum value within your budget while ensuring your technology infrastructure is secure, reliable, and optimized.
Q: Do you serve businesses outside the Raleigh-Durham area?
While our headquarters is in Raleigh, North Carolina, and many of our clients are in the Research Triangle region including Durham, Chapel Hill, Cary, and surrounding areas, we also serve businesses nationwide through our remote support capabilities. Many IT services including monitoring, management, security, and helpdesk support can be delivered effectively through remote tools. For businesses that require on-site support outside our local service area, we have a network of trusted partners across the country.
Q: How do I get started with Petronella Technology Group?
Getting started is simple. Contact us at 919-348-4912 or visit our website at petronellatech.com/contact-us/ to schedule a free initial consultation. During this consultation, we will discuss your current IT challenges, business objectives, and technology requirements. From there, we will provide a detailed proposal with recommendations, timelines, and pricing. There is no obligation, and our goal is to help you make an informed decision about your IT services.
Q: What makes Petronella Technology Group different from other IT companies?
Petronella Technology Group stands apart through our combination of longevity, expertise, and commitment to client success. Operating since 2002 with BBB accreditation since 2003, we have built a track record of trust and reliability. Our founder, Craig Petronella, is a Licensed Digital Forensic Examiner, CMMC Registered Practitioner, and MIT Certified professional whose expertise directly influences every solution we deliver. Having served more than 2,500 businesses, we bring a breadth of experience that enables us to solve complex IT challenges efficiently and effectively.
Ready to Improve Your Your It Should Run Itself. Let Us Prove It. Strategy?
Do not let technology challenges hold your business back. Petronella Technology Group has been helping businesses throughout the Raleigh-Durham Triangle area and beyond with expert your it should run itself. let us prove it. solutions since 2002. Our team of certified professionals is ready to assess your current environment, identify opportunities for improvement, and implement solutions that deliver measurable results. Whether you need immediate support or long-term strategic guidance, we are here to help your business succeed.
BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh, NC