Unix Technical Support Services in Raleigh-Durham, NC

Certified Unix engineers delivering enterprise-grade system administration, network troubleshooting, and security hardening for mission-critical Unix environments across the Triangle region

See How We Support Your Unix Infrastructure

Discover why Triangle businesses trust PTG for their Unix technical support needs

The Unix Support Challenge

Enterprise Unix environments demand specialized expertise that's increasingly difficult to find

Managing Unix systems in today's enterprise environment presents significant challenges. The complexity of Unix distributions—from Solaris and AIX to HP-UX and BSD variants—requires deep technical knowledge that goes far beyond basic Linux administration. Organizations struggle with a critical shortage of qualified Unix administrators who understand legacy systems while implementing modern security protocols and performance optimization techniques.

System downtime in Unix environments can be catastrophic, affecting mission-critical applications, database servers, and enterprise workflows that your business depends on. Without immediate access to certified Unix engineers, organizations face extended outages, security vulnerabilities, compliance risks, and productivity losses that impact revenue and customer satisfaction. The risk is compounded when internal IT teams lack specialized Unix expertise or when critical issues arise outside normal business hours.

PTG's Certified Unix Support Solution

Same-day remote administration and on-site support for all Unix distributions across Raleigh-Durham and beyond

PTG delivers comprehensive Unix technical support services backed by over 22 years of enterprise systems experience. Our certified Unix engineers provide same-day remote administration for urgent issues, combining deep technical expertise with rapid response times that minimize business disruption. We support all major Unix distributions including Solaris, AIX, HP-UX, BSD, and proprietary Unix variants, ensuring your organization has access to specialized knowledge regardless of your platform.

Our Unix support methodology emphasizes proactive system monitoring, security hardening, and performance optimization rather than reactive break-fix approaches. We implement comprehensive disaster recovery planning, automated backup verification, and security audit protocols that protect your critical data and ensure compliance with industry regulations. For Raleigh-Durham businesses, we provide on-site Unix support services throughout the Triangle region, with same-day dispatch available for emergency situations.

PTG's flat-rate managed Unix plans deliver predictable monthly costs while ensuring your systems receive continuous monitoring, regular security updates, and proactive maintenance. Our approach eliminates surprise repair bills and provides budget certainty, allowing you to allocate IT resources strategically. Whether you need full-time Unix system administration, project-based migration support, or emergency troubleshooting, PTG scales our services to match your specific requirements and business objectives.

Comprehensive Unix Support Services

Enterprise-grade Unix administration, security, and management for Triangle businesses

🔧

Unix Administration

Complete system administration services for all Unix distributions. Our certified engineers handle user management, file system administration, process monitoring, resource allocation, kernel tuning, and system configuration. We implement best practices for system hardening, establish automated maintenance schedules, and provide detailed documentation of your Unix environment. From Solaris zones to AIX logical partitions, we optimize your Unix infrastructure for maximum performance and reliability.

🌐

Unix Network Troubleshooting

Expert network diagnostics and resolution for complex Unix networking issues. We troubleshoot TCP/IP configuration problems, DNS resolution failures, routing issues, firewall conflicts, and network performance bottlenecks. Our engineers utilize advanced diagnostic tools including tcpdump, netstat, and protocol analyzers to identify root causes quickly. We resolve NFS mount problems, Samba integration issues, VPN connectivity challenges, and network security concerns that impact your Unix systems.

🖥️

Unix Server Management

Comprehensive server management ensuring high availability and optimal performance. We monitor system resources, manage storage arrays, optimize database performance, configure load balancing, and implement failover solutions. Our proactive monitoring detects issues before they impact operations, while our incident response protocols ensure rapid resolution when problems occur. We manage Apache, Oracle, PostgreSQL, and other enterprise applications running on Unix platforms.

🔒

Unix Security Hardening

Advanced security implementation protecting Unix systems from modern threats. We conduct comprehensive security audits, implement mandatory access controls, configure SELinux/AppArmor policies, establish intrusion detection systems, and deploy encryption for data at rest and in transit. Our security hardening follows CIS benchmarks and industry compliance requirements including HIPAA, PCI-DSS, and SOC 2. We perform regular vulnerability assessments, patch management, and security monitoring to maintain your security posture.

📦

Unix Migration & Upgrades

Seamless migration and upgrade services minimizing risk and downtime. We plan and execute Unix version upgrades, platform migrations from legacy systems to modern distributions, and consolidation projects. Our methodical approach includes comprehensive testing, rollback planning, data migration validation, and application compatibility verification. Whether migrating from Solaris to Linux, upgrading AIX versions, or consolidating multiple Unix servers, we ensure business continuity throughout the transition.

💰

Flat-Rate Managed Unix Plans

Predictable monthly pricing with comprehensive Unix maintenance and support. Our managed service plans include 24/7 monitoring, unlimited remote support, regular security updates, performance optimization, backup management, and priority response for critical issues. You receive proactive system maintenance, detailed monthly reports, capacity planning recommendations, and direct access to senior Unix engineers. Flat-rate pricing eliminates surprise costs and provides budget certainty for your IT operations.

Trusted by Triangle Businesses

Hear directly from our satisfied clients about their experience with PTG's Unix support services

Preston Development Company has been working with Craig and his team for more than 10 years for all of our company's computer and networking needs in-house as well as for off-site offices. Everyone at Petronella Computer Consultants is responsive, professional, conversant and able to communicate extremely technical information in comprehendible terms. Our confidence level has allowed us to recommend Petronella Computer Consultants to long time business partners and associates.

— Preston Development Company

Craig and his staff are courteous and helpful no matter what the situation may be in our office. They always respond quickly and with a patient and positive mind frame in order to use their knowledge to best meet our computer needs.

— S.R. Thomas, Inc.

We are extremely pleased with Petronella Computer Consultants. Our experiences working with Craig have always been excellent. You and your firm are able to diagnose and correct the problems very quickly and professionally. We appreciated the quick response time and excellent follow-up. We recommend them very highly.

— Marshall's Locksmith Service

We had a time sensitive network outage that was costing us a great deal of productivity. Petronella Computing Consultants were able to work with us on our emergency and return our network to full functionality.

— Integrated Industrial Information, Inc.

Craig and his staff are readily accessible, extremely knowledgeable and his fees are competitive in this market.

— Omega Management

I highly recommend Craig and Petronella Computer Consultants to any business that needs a cost effective, service oriented IT support firm.

— Apex Cary Insurance

Craig and his staff are professional, respond in a timely manner, are personable, knowledgeable and they make doing business with them a pleasure.

— Searstone

Proven Excellence in Unix Support

Two decades of trusted service delivering results for Triangle organizations

22+
Years of Unix Expertise
2,500+
Companies Served
0
Security Breaches

Since our founding, PTG has maintained an impeccable security record across all client Unix environments. Our certified engineers bring over two decades of specialized Unix administration experience to Raleigh-Durham businesses, Research Triangle Park organizations, and companies throughout North Carolina. We've successfully supported more than 2,500 companies with zero security breaches among clients following our security program, demonstrating our commitment to enterprise-grade security protocols and proactive system management. Our track record speaks to the reliability, expertise, and trustworthiness that Triangle businesses depend on for their mission-critical Unix infrastructure.

Related IT Services

Comprehensive IT support solutions for your entire technology infrastructure

PTG provides a complete spectrum of enterprise IT services throughout the Raleigh-Durham Triangle region. Our Unix technical support integrates smoothly with our broader IT infrastructure management services, ensuring your entire technology environment operates cohesively. Whether you're managing Linux servers alongside Unix systems, securing your network infrastructure, or conducting comprehensive security assessments, our certified engineers deliver consistent excellence across all technology platforms.

Why Choose PTG for Unix Support?

Experience the PTG difference with certified expertise and local commitment

PTG distinguishes itself through genuine technical expertise and unwavering commitment to client success. Our Unix engineers hold advanced certifications and bring real-world experience managing enterprise Unix environments across diverse industries. Unlike offshore support centers or generalist IT providers, our team specializes in Unix system administration with deep knowledge of legacy platforms and modern security requirements. We're based in the Triangle region, providing local support with intimate understanding of Raleigh-Durham business needs.

Our approach emphasizes long-term partnership rather than transactional service delivery. We invest time understanding your business objectives, regulatory requirements, and technical constraints to deliver customized Unix support aligned with your goals. Our transparent pricing eliminates hidden fees, while our proactive maintenance methodology prevents problems before they impact operations. With 22+ years serving Triangle businesses and zero security breaches among clients following our security program, PTG has earned a reputation for reliability, technical excellence, and client-focused service that sets the standard for Unix support in the Raleigh-Durham region.

Frequently Asked Questions

Common questions about our Unix technical support services

What Unix distributions does PTG support? +
PTG provides comprehensive support for all major Unix distributions including Solaris (Oracle Solaris and legacy versions), IBM AIX, HP-UX, FreeBSD, OpenBSD, NetBSD, and proprietary Unix variants. Our certified engineers have extensive experience with both current and legacy Unix platforms, ensuring your organization receives expert support regardless of your specific Unix environment or version requirements.
Do you offer same-day Unix support for emergencies? +
Yes, PTG provides same-day remote Unix administration for urgent issues affecting your business operations. Our engineers respond rapidly to critical incidents including system outages, security breaches, data recovery situations, and performance emergencies. For Raleigh-Durham clients, we also offer same-day on-site dispatch when remote resolution isn't feasible. Call our hotline at 919-348-4912 for immediate emergency support.
What's included in your flat-rate managed Unix plans? +
Our flat-rate managed Unix plans include 24/7 proactive monitoring, unlimited remote support, regular security updates and patches, performance optimization, automated backup management and verification, disaster recovery planning, capacity planning recommendations, detailed monthly reporting, and priority response for critical issues. You receive direct access to senior Unix engineers without per-incident charges or hourly billing, providing complete cost predictability for your IT budget.
Can you help migrate from legacy Unix systems to modern platforms? +
Absolutely. PTG specializes in Unix migration projects including platform transitions from legacy Solaris or HP-UX to modern Linux distributions, AIX version upgrades, and consolidation initiatives. Our methodical migration approach includes comprehensive assessment, detailed planning, application compatibility testing, data migration with validation, parallel operation testing, and rollback procedures. We minimize business disruption while ensuring your applications continue operating reliably throughout the transition.
How does PTG ensure Unix system security? +
PTG implements multi-layered Unix security including regular vulnerability assessments, timely patch management, mandatory access controls, intrusion detection systems, security audit logging, encryption for data at rest and in transit, firewall configuration, and continuous security monitoring. We follow CIS security benchmarks and implement compliance controls for HIPAA, PCI-DSS, and SOC 2 requirements. Our proactive security approach has maintained zero breaches among clients following our security program across all client environments for over 22 years.
What geographic areas does PTG serve for Unix support? +
PTG provides remote Unix support services nationwide, with specialized on-site support throughout the Raleigh-Durham Triangle region including Raleigh, Durham, Chapel Hill, Cary, Apex, Research Triangle Park, Wake Forest, and surrounding North Carolina communities. Our local presence enables rapid on-site response when remote troubleshooting isn't sufficient, while our remote capabilities allow us to support Unix systems anywhere in the United States.
How quickly can PTG respond to Unix support requests? +
Response times depend on your service level agreement and issue severity. For managed services clients with critical incidents, we provide immediate response (typically within 15-30 minutes) for system-down emergencies. Standard priority issues receive same-business-day response, while routine requests are addressed within 24 business hours. Emergency hotline support is available at 919-348-4912 for urgent situations requiring immediate attention outside normal business hours.
Does PTG support Unix applications like Oracle and PostgreSQL? +
Yes, PTG provides comprehensive support for enterprise applications running on Unix platforms including Oracle Database, PostgreSQL, MySQL, Apache HTTP Server, Nginx, Tomcat, WebLogic, and custom applications. Our engineers troubleshoot application performance issues, optimize database configurations, manage application updates, and ensure seamless integration with your Unix operating environment. We support both commercial and open-source applications across all Unix distributions.
What certifications do PTG's Unix engineers hold? +
PTG's Unix engineering team holds industry-recognized certifications including Oracle Solaris System Administrator certifications, IBM AIX certifications, HP-UX administration credentials, and advanced security certifications. Our engineers maintain continuous education in Unix technologies, security best practices, and emerging threats. This commitment to professional development ensures our team remains current with evolving Unix technologies and industry standards while maintaining deep expertise in legacy platforms.
How does PTG pricing work for Unix support services? +
PTG offers flexible pricing models tailored to your specific needs. Flat-rate managed services provide predictable monthly costs covering comprehensive Unix support including monitoring, maintenance, and unlimited remote assistance. For project-based work like migrations or upgrades, we provide fixed-price quotes based on project scope. Ad-hoc support is available on a time-and-materials basis for organizations preferring as-needed assistance. All pricing is transparent with no hidden fees. Contact us at 919-348-4912 for a customized quote aligned with your requirements.

Ready to Experience Expert Unix Support?

Get certified Unix engineers supporting your mission-critical systems today. Call now for same-day remote administration or schedule a comprehensive Unix environment assessment.

Serving Raleigh, Durham, Chapel Hill, Cary, Research Triangle Park, and surrounding Triangle communities