Unix Technical Support Services in Raleigh-Durham, NC
Certified Unix engineers delivering enterprise-grade system administration, network troubleshooting, and security hardening for mission-critical Unix environments across the Triangle region
See How We Support Your Unix Infrastructure
Discover why Triangle businesses trust PTG for their Unix technical support needs
The Unix Support Challenge
Enterprise Unix environments demand specialized expertise that's increasingly difficult to find
Managing Unix systems in today's enterprise environment presents significant challenges. The complexity of Unix distributions—from Solaris and AIX to HP-UX and BSD variants—requires deep technical knowledge that goes far beyond basic Linux administration. Organizations struggle with a critical shortage of qualified Unix administrators who understand legacy systems while implementing modern security protocols and performance optimization techniques.
System downtime in Unix environments can be catastrophic, affecting mission-critical applications, database servers, and enterprise workflows that your business depends on. Without immediate access to certified Unix engineers, organizations face extended outages, security vulnerabilities, compliance risks, and productivity losses that impact revenue and customer satisfaction. The risk is compounded when internal IT teams lack specialized Unix expertise or when critical issues arise outside normal business hours.
PTG's Certified Unix Support Solution
Same-day remote administration and on-site support for all Unix distributions across Raleigh-Durham and beyond
PTG delivers comprehensive Unix technical support services backed by over 22 years of enterprise systems experience. Our certified Unix engineers provide same-day remote administration for urgent issues, combining deep technical expertise with rapid response times that minimize business disruption. We support all major Unix distributions including Solaris, AIX, HP-UX, BSD, and proprietary Unix variants, ensuring your organization has access to specialized knowledge regardless of your platform.
Our Unix support methodology emphasizes proactive system monitoring, security hardening, and performance optimization rather than reactive break-fix approaches. We implement comprehensive disaster recovery planning, automated backup verification, and security audit protocols that protect your critical data and ensure compliance with industry regulations. For Raleigh-Durham businesses, we provide on-site Unix support services throughout the Triangle region, with same-day dispatch available for emergency situations.
PTG's flat-rate managed Unix plans deliver predictable monthly costs while ensuring your systems receive continuous monitoring, regular security updates, and proactive maintenance. Our approach eliminates surprise repair bills and provides budget certainty, allowing you to allocate IT resources strategically. Whether you need full-time Unix system administration, project-based migration support, or emergency troubleshooting, PTG scales our services to match your specific requirements and business objectives.
Comprehensive Unix Support Services
Enterprise-grade Unix administration, security, and management for Triangle businesses
Unix Administration
Complete system administration services for all Unix distributions. Our certified engineers handle user management, file system administration, process monitoring, resource allocation, kernel tuning, and system configuration. We implement best practices for system hardening, establish automated maintenance schedules, and provide detailed documentation of your Unix environment. From Solaris zones to AIX logical partitions, we optimize your Unix infrastructure for maximum performance and reliability.
Unix Network Troubleshooting
Expert network diagnostics and resolution for complex Unix networking issues. We troubleshoot TCP/IP configuration problems, DNS resolution failures, routing issues, firewall conflicts, and network performance bottlenecks. Our engineers utilize advanced diagnostic tools including tcpdump, netstat, and protocol analyzers to identify root causes quickly. We resolve NFS mount problems, Samba integration issues, VPN connectivity challenges, and network security concerns that impact your Unix systems.
Unix Server Management
Comprehensive server management ensuring high availability and optimal performance. We monitor system resources, manage storage arrays, optimize database performance, configure load balancing, and implement failover solutions. Our proactive monitoring detects issues before they impact operations, while our incident response protocols ensure rapid resolution when problems occur. We manage Apache, Oracle, PostgreSQL, and other enterprise applications running on Unix platforms.
Unix Security Hardening
Advanced security implementation protecting Unix systems from modern threats. We conduct comprehensive security audits, implement mandatory access controls, configure SELinux/AppArmor policies, establish intrusion detection systems, and deploy encryption for data at rest and in transit. Our security hardening follows CIS benchmarks and industry compliance requirements including HIPAA, PCI-DSS, and SOC 2. We perform regular vulnerability assessments, patch management, and security monitoring to maintain your security posture.
Unix Migration & Upgrades
Seamless migration and upgrade services minimizing risk and downtime. We plan and execute Unix version upgrades, platform migrations from legacy systems to modern distributions, and consolidation projects. Our methodical approach includes comprehensive testing, rollback planning, data migration validation, and application compatibility verification. Whether migrating from Solaris to Linux, upgrading AIX versions, or consolidating multiple Unix servers, we ensure business continuity throughout the transition.
Flat-Rate Managed Unix Plans
Predictable monthly pricing with comprehensive Unix maintenance and support. Our managed service plans include 24/7 monitoring, unlimited remote support, regular security updates, performance optimization, backup management, and priority response for critical issues. You receive proactive system maintenance, detailed monthly reports, capacity planning recommendations, and direct access to senior Unix engineers. Flat-rate pricing eliminates surprise costs and provides budget certainty for your IT operations.
Trusted by Triangle Businesses
Hear directly from our satisfied clients about their experience with PTG's Unix support services
Preston Development Company has been working with Craig and his team for more than 10 years for all of our company's computer and networking needs in-house as well as for off-site offices. Everyone at Petronella Computer Consultants is responsive, professional, conversant and able to communicate extremely technical information in comprehendible terms. Our confidence level has allowed us to recommend Petronella Computer Consultants to long time business partners and associates.
Craig and his staff are courteous and helpful no matter what the situation may be in our office. They always respond quickly and with a patient and positive mind frame in order to use their knowledge to best meet our computer needs.
We are extremely pleased with Petronella Computer Consultants. Our experiences working with Craig have always been excellent. You and your firm are able to diagnose and correct the problems very quickly and professionally. We appreciated the quick response time and excellent follow-up. We recommend them very highly.
We had a time sensitive network outage that was costing us a great deal of productivity. Petronella Computing Consultants were able to work with us on our emergency and return our network to full functionality.
Craig and his staff are readily accessible, extremely knowledgeable and his fees are competitive in this market.
I highly recommend Craig and Petronella Computer Consultants to any business that needs a cost effective, service oriented IT support firm.
Craig and his staff are professional, respond in a timely manner, are personable, knowledgeable and they make doing business with them a pleasure.
Proven Excellence in Unix Support
Two decades of trusted service delivering results for Triangle organizations
Since our founding, PTG has maintained an impeccable security record across all client Unix environments. Our certified engineers bring over two decades of specialized Unix administration experience to Raleigh-Durham businesses, Research Triangle Park organizations, and companies throughout North Carolina. We've successfully supported more than 2,500 companies with zero security breaches among clients following our security program, demonstrating our commitment to enterprise-grade security protocols and proactive system management. Our track record speaks to the reliability, expertise, and trustworthiness that Triangle businesses depend on for their mission-critical Unix infrastructure.
Related IT Services
Comprehensive IT support solutions for your entire technology infrastructure
PTG provides a complete spectrum of enterprise IT services throughout the Raleigh-Durham Triangle region. Our Unix technical support integrates smoothly with our broader IT infrastructure management services, ensuring your entire technology environment operates cohesively. Whether you're managing Linux servers alongside Unix systems, securing your network infrastructure, or conducting comprehensive security assessments, our certified engineers deliver consistent excellence across all technology platforms.
Why Choose PTG for Unix Support?
Experience the PTG difference with certified expertise and local commitment
PTG distinguishes itself through genuine technical expertise and unwavering commitment to client success. Our Unix engineers hold advanced certifications and bring real-world experience managing enterprise Unix environments across diverse industries. Unlike offshore support centers or generalist IT providers, our team specializes in Unix system administration with deep knowledge of legacy platforms and modern security requirements. We're based in the Triangle region, providing local support with intimate understanding of Raleigh-Durham business needs.
Our approach emphasizes long-term partnership rather than transactional service delivery. We invest time understanding your business objectives, regulatory requirements, and technical constraints to deliver customized Unix support aligned with your goals. Our transparent pricing eliminates hidden fees, while our proactive maintenance methodology prevents problems before they impact operations. With 22+ years serving Triangle businesses and zero security breaches among clients following our security program, PTG has earned a reputation for reliability, technical excellence, and client-focused service that sets the standard for Unix support in the Raleigh-Durham region.
Frequently Asked Questions
Common questions about our Unix technical support services
Ready to Experience Expert Unix Support?
Get certified Unix engineers supporting your mission-critical systems today. Call now for same-day remote administration or schedule a comprehensive Unix environment assessment.
Serving Raleigh, Durham, Chapel Hill, Cary, Research Triangle Park, and surrounding Triangle communities