Certified Unix Support Services in Raleigh-Durham, NC

Enterprise-grade Unix administration and support for businesses across the Triangle region and nationwide. Our certified Unix engineers deliver on-site and remote support for Solaris, AIX, HP-UX, and BSD systems with 24/7 availability.

Raleigh
Durham
Research Triangle Park
Chapel Hill

See How PTG Delivers Unix Excellence

The Unix Administration Challenge Facing North Carolina Businesses

Critical systems require specialized expertise that's increasingly difficult to find

Organizations throughout the Raleigh-Durham area and across North Carolina face a persistent challenge: finding qualified Unix engineers who can maintain, optimize, and secure mission-critical Unix systems. As enterprise infrastructure has evolved, many businesses still rely on Unix platforms like Solaris, AIX, HP-UX, and various BSD distributions for their most critical applications, databases, and services.

The problem is compounded by several factors. First, the pool of certified Unix administrators continues to shrink as younger IT professionals gravitate toward Linux and cloud platforms. Second, Unix systems often run legacy applications that cannot easily be migrated, making expert support absolutely essential. Third, the cost of downtime on these mission-critical systems can reach thousands of dollars per minute, yet many businesses lack in-house Unix expertise.

For Raleigh-Durham businesses in regulated industries like healthcare, finance, and government contracting, the stakes are even higher. These organizations require Unix administrators who understand not just the technical aspects of system management, but also compliance requirements for HIPAA, PCI-DSS, FISMA, and other regulatory frameworks. Finding qualified Unix engineers who combine deep technical knowledge with security and compliance expertise has become increasingly difficult and expensive.

PTG's Certified Unix Engineering Team: Your Complete Solution

Enterprise Unix support delivered by certified engineers with decades of combined experience

Petronella Technology Group provides comprehensive Unix support services to businesses throughout the Triangle region and nationwide. Our team of certified Unix administrators brings deep expertise across all major Unix platforms including Solaris, AIX, HP-UX, FreeBSD, OpenBSD, and other enterprise Unix variants. Whether you need on-site support in Raleigh-Durham or remote administration for systems anywhere in the country, PTG delivers the expertise you need, when you need it.

Our Unix support services are built on a foundation of certifications, real-world experience, and a commitment to excellence. Every member of our Unix team holds vendor-specific certifications and has extensive hands-on experience managing enterprise Unix environments. We understand the unique characteristics of each Unix platform, from Solaris ZFS and zones to AIX logical volume management and HP-UX service guard clustering. This deep platform knowledge enables us to optimize your Unix infrastructure for maximum performance, reliability, and security.

What sets PTG apart is our flexible service delivery model. We offer both on-site Unix support for Raleigh-Durham area businesses and remote Unix administration for organizations nationwide. Our on-site engineers can be at your Triangle location within hours for emergency support, while our remote support capabilities enable us to monitor, manage, and troubleshoot Unix systems 24/7/365. We become an extension of your IT team, providing the specialized Unix expertise that would be prohibitively expensive to maintain in-house.

For organizations that require ongoing Unix support, our managed Unix services provide comprehensive coverage including proactive monitoring, patch management, performance tuning, capacity planning, and security hardening. We work within your existing IT infrastructure and processes, integrating smoothly with your team while providing the specialized Unix knowledge that ensures your critical systems remain secure, compliant, and optimized. With PTG managing your Unix environment, you gain access to enterprise-level expertise without the overhead of full-time specialized staff.

Our Unix support extends beyond just keeping systems running. We provide strategic guidance on Unix infrastructure optimization, migration planning, and technology roadmaps. Whether you're planning to consolidate Unix servers, migrate workloads to Linux or cloud platforms, or optimize your existing Unix environment for better performance, our experienced Unix architects can develop and execute strategies that align technology decisions with your business objectives. We've helped hundreds of organizations across North Carolina and nationwide maximize the value of their Unix investments while planning for future infrastructure evolution.

Comprehensive Unix Support Services

Full-spectrum Unix administration covering all aspects of enterprise Unix environments

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On-Site Unix Support

Rapid-response on-site Unix support for Raleigh-Durham and Triangle area businesses. Our certified Unix engineers arrive on-site quickly to resolve critical issues, perform system installations, conduct hardware upgrades, or provide hands-on troubleshooting. We maintain a local presence in the Triangle region, enabling us to be at your location within hours for emergency situations. Our on-site services include server deployment, hardware diagnostics, data center relocations, and complex troubleshooting that requires physical access to systems. Whether you need assistance with a failed disk array, complex networking configuration, or emergency system recovery, our Unix experts deliver hands-on support when and where you need it most.

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Remote Unix Administration

24/7/365 remote Unix system administration and monitoring services for businesses nationwide. Our secure remote access infrastructure enables our Unix engineers to monitor, manage, and maintain your Unix systems around the clock from our Network Operations Center. We provide proactive monitoring that detects and resolves issues before they impact operations, automated patch management, performance optimization, and immediate response to alerts and incidents. Our remote Unix administration services include user account management, storage administration, backup verification, log analysis, and routine maintenance tasks. With remote support, you gain access to our full team of Unix experts without geographic limitations, ensuring that specialized expertise is available whenever your Unix systems require attention.

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Unix Server Deployment

Expert Unix server deployment and migration services following industry best practices and your organization's standards. Our Unix deployment specialists handle every aspect of new system implementation, from hardware specification and procurement to OS installation, configuration, hardening, and application deployment. We develop detailed deployment plans that minimize risk and ensure consistency across your Unix infrastructure. Our services include automated installation frameworks, configuration management, documentation, and knowledge transfer. Whether you're deploying a single Unix server or rolling out dozens of systems across multiple data centers, we ensure each deployment follows security best practices, meets compliance requirements, and integrates smoothly with your existing infrastructure and management tools.

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Unix Security & Compliance

Comprehensive Unix security hardening and compliance services for regulated industries. Our Unix security specialists implement defense-in-depth strategies that protect your systems from unauthorized access, malware, and data breaches. We perform security assessments, implement CIS benchmarks and DISA STIGs, configure advanced authentication mechanisms including multi-factor authentication, establish role-based access controls, and deploy intrusion detection systems. For organizations subject to regulatory requirements, we ensure Unix systems meet HIPAA, PCI-DSS, FISMA, SOC 2, and other compliance frameworks. Our security services include vulnerability scanning, penetration testing, security patch management, audit log analysis, and incident response planning to ensure your Unix infrastructure remains secure and compliant.

Unix Performance Tuning

Expert Unix performance analysis and optimization services that maximize system efficiency and application responsiveness. Our Unix performance engineers use advanced diagnostic tools and methodologies to identify bottlenecks in CPU utilization, memory management, disk I/O, and network performance. We analyze system metrics, application behavior, and workload patterns to develop tuning strategies that deliver measurable improvements. Our performance services include kernel parameter optimization, file system tuning, memory management configuration, I/O scheduler optimization, and network stack tuning. We establish performance baselines, implement continuous monitoring, and provide capacity planning guidance to ensure your Unix systems can handle current and future workloads. Whether you're experiencing slowdowns or simply want to maximize the efficiency of your Unix infrastructure, our performance tuning services deliver results.

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Unix Disaster Recovery

Comprehensive Unix disaster recovery planning, implementation, and testing services that ensure business continuity. Our Unix DR specialists develop detailed recovery strategies tailored to your organization's Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). We implement robust backup solutions, configure replication technologies, establish failover procedures, and create comprehensive disaster recovery documentation. Our services include backup verification, recovery testing, DR site configuration, and runbook development. We conduct regular DR drills to validate recovery procedures and identify areas for improvement. Whether you need to recover from hardware failure, data corruption, ransomware attacks, or natural disasters, our Unix disaster recovery services ensure your critical systems can be restored quickly and completely, minimizing downtime and data loss.

Trusted by Triangle Businesses for Over Two Decades

A proven track record of Unix excellence and customer satisfaction

22+
Years Serving North Carolina
2,500+
Companies Supported
0
Security Breaches
A+
BBB Rating

Since our founding, Petronella Technology Group has built a reputation as the Triangle region's most trusted provider of Unix support services. Our 22+ years of continuous operation serving Raleigh-Durham businesses demonstrates our stability, expertise, and commitment to customer success. We've supported over 2,500 companies across North Carolina and nationwide, managing thousands of Unix systems across virtually every industry sector.

Our perfect security record speaks to the effectiveness of our Unix security practices. In over two decades of managing mission-critical Unix infrastructure, we have never experienced a security breach on systems under our management. This achievement reflects our rigorous security methodologies, proactive monitoring, and commitment to staying ahead of emerging threats. Our A+ rating from the Better Business Bureau confirms our dedication to customer satisfaction and ethical business practices.

Related IT Services

Comprehensive IT support across all major platforms and technologies

In addition to our specialized Unix support services, PTG provides comprehensive IT infrastructure support across all major platforms and technologies. Many of our Raleigh-Durham clients rely on PTG for complete infrastructure management, combining our Unix expertise with support for Linux, Windows, networking, security, and cloud platforms. This integrated approach ensures consistent service quality and seamless coordination across your entire technology stack.

Our clients benefit from working with a single trusted partner who can support their entire IT infrastructure. Whether you need Unix expertise for legacy systems, Linux support for modern applications, network engineering for infrastructure optimization, or comprehensive managed IT services, PTG delivers consistent, high-quality support across all technologies. This unified approach simplifies vendor management, improves coordination, and ensures your entire infrastructure receives expert attention.

Why Raleigh-Durham Businesses Choose PTG for Unix Support

The PTG difference: expertise, reliability, and commitment to your success

When you choose Petronella Technology Group for Unix support, you're partnering with a team that brings more than just technical expertise. Our certified Unix engineers average over 15 years of experience managing enterprise Unix environments. This deep expertise means we've encountered and solved virtually every Unix challenge that can arise, from complex performance issues to critical system failures. We bring this knowledge to bear on every engagement, delivering solutions that are proven, reliable, and aligned with industry best practices.

Our local presence in the Raleigh-Durham area sets us apart from national providers. We understand the unique needs of Triangle businesses, from Research Triangle Park technology companies to Durham healthcare organizations to Raleigh financial services firms. Our on-site engineers can be at your location quickly when situations require hands-on support, while our remote capabilities ensure 24/7 coverage for monitoring and incident response. This combination of local presence and nationwide capabilities provides the best of both worlds.

PTG's commitment to security and compliance is unwavering. Every Unix system we manage is hardened according to industry security frameworks, monitored continuously for threats, and maintained with the latest security patches. For organizations in regulated industries, we ensure your Unix infrastructure meets all applicable compliance requirements, with comprehensive documentation and regular audits to demonstrate ongoing compliance. Our strong security track record for clients on our managed program over 22+ years demonstrates the effectiveness of our security-first approach to Unix system management.

Finally, we believe in building long-term partnerships with our clients. Many of our Raleigh-Durham clients have worked with PTG for over a decade, trusting us to manage their most critical Unix infrastructure year after year. This longevity reflects our commitment to customer satisfaction, our ability to adapt to changing technology needs, and our consistent delivery of high-quality Unix support services. When you partner with PTG, you gain a trusted advisor who is invested in your long-term success.

Frequently Asked Questions About Unix Support

Common questions about our Unix support services in Raleigh-Durham

What Unix platforms does PTG support?
PTG provides expert support for all major Unix platforms including Oracle Solaris (all versions), IBM AIX, HP-UX, FreeBSD, OpenBSD, NetBSD, and other enterprise Unix variants. Our certified Unix engineers have deep expertise across multiple platforms, enabling us to support heterogeneous Unix environments. Whether you're running Solaris on SPARC or x86, AIX on Power Systems, or HP-UX on Itanium or PA-RISC, our team has the knowledge and experience to manage your systems effectively.
Do you provide 24/7 Unix support?
Yes, PTG offers 24/7/365 Unix support services for mission-critical environments. Our Network Operations Center monitors Unix systems around the clock, with certified engineers available to respond to alerts and incidents at any time. We provide multiple service level options including standard business hours support, extended hours coverage, and full 24/7 support with guaranteed response times. Our after-hours support includes both remote troubleshooting and on-site emergency response for Raleigh-Durham area clients when situations require physical presence.
How quickly can PTG respond to Unix emergencies in the Triangle area?
For on-site emergencies in the Raleigh-Durham-Chapel Hill area, PTG typically has certified Unix engineers on location within 2-4 hours depending on traffic and location. For remote support issues, our response time begins immediately upon notification, with engineers accessing systems within minutes. Our service level agreements define specific response and resolution time commitments based on issue severity, ensuring that critical problems receive immediate attention. We maintain a local presence in the Triangle region specifically to provide rapid on-site response when clients need hands-on Unix support.
Can PTG help migrate from Unix to Linux or cloud platforms?
Absolutely. PTG provides comprehensive Unix migration services including assessment, planning, execution, and post-migration support. Our Unix and Linux experts can help you evaluate whether migration makes sense for your organization, develop detailed migration strategies that minimize risk and downtime, and execute migrations that preserve functionality while modernizing your infrastructure. We've successfully completed hundreds of Unix migration projects, from simple single-server migrations to complex multi-system consolidations. Whether you're moving to Linux, cloud platforms, or containerized environments, we provide the expertise needed for successful migrations.
Does PTG support Unix systems for regulated industries?
Yes, PTG has extensive experience supporting Unix infrastructure for healthcare, financial services, government contractors, and other regulated industries. We understand the compliance requirements of HIPAA, PCI-DSS, FISMA, SOC 2, and other frameworks, and we ensure that Unix systems under our management meet all applicable requirements. Our services include security hardening, audit log management, access controls, encryption implementation, vulnerability management, and documentation to demonstrate compliance. Many of our Raleigh-Durham clients operate in regulated industries and rely on PTG to maintain both the security and compliance of their Unix environments.
What is included in PTG's managed Unix services?
Our managed Unix services provide comprehensive coverage including 24/7 monitoring, proactive alerting, patch management, security updates, performance monitoring and tuning, backup verification, log analysis, capacity planning, user administration, and regular system maintenance. We also include monthly reporting, documentation updates, and strategic guidance on Unix infrastructure optimization. Managed services clients receive dedicated account management, regular service reviews, and access to our full team of Unix specialists. This comprehensive approach ensures your Unix systems remain secure, optimized, and aligned with your business needs without requiring in-house Unix expertise.
How does PTG ensure the security of Unix systems under management?
PTG implements defense-in-depth security strategies for all Unix systems under our management. This includes initial security hardening based on CIS benchmarks and DISA STIGs, continuous vulnerability scanning and patch management, intrusion detection and prevention systems, advanced authentication mechanisms including multi-factor authentication, role-based access controls, encrypted communications, comprehensive audit logging, and regular security assessments. We maintain up-to-date threat intelligence and apply security updates promptly to protect against emerging vulnerabilities. Our strong security track record for clients on our managed program over 22+ years demonstrates the effectiveness of our security-first approach to Unix system management.
Can PTG provide Unix support for systems located outside North Carolina?
Yes, PTG provides remote Unix support services for businesses nationwide. While we maintain a strong local presence in the Raleigh-Durham area, our remote support capabilities enable us to manage Unix systems anywhere in the United States. We use secure remote access technologies, comprehensive monitoring tools, and proven remote administration methodologies to deliver the same high-quality support regardless of system location. Many of our clients have Unix infrastructure distributed across multiple locations, and we manage these distributed environments smoothly from our Network Operations Center while maintaining local on-site capabilities in the Triangle region.
What makes PTG different from other Unix support providers?
PTG stands out through our combination of deep Unix expertise, local Triangle presence, comprehensive service offerings, and long-term client relationships. Our Unix engineers are certified, experienced professionals who have managed thousands of Unix systems across virtually every platform and industry. We provide both on-site support in the Raleigh-Durham area and remote support nationwide, giving clients flexibility and responsiveness. Our 22+ year track record, zero security breaches among clients following our security program, BBB A+ rating, and client retention rates demonstrate our commitment to excellence. We don't just manage Unix systems—we partner with clients to ensure their Unix infrastructure supports their business objectives while maintaining security, compliance, and optimal performance.
How do I get started with PTG Unix support services?
Getting started is simple. Contact PTG at 919-348-4912 or through our website to schedule a consultation with one of our Unix specialists. We'll discuss your Unix infrastructure, current challenges, and support requirements. For comprehensive engagements, we typically conduct a Unix environment assessment to understand your systems, identify optimization opportunities, and develop a customized support plan. For emergency situations, we can begin providing support immediately while working out longer-term arrangements. Our goal is to make the onboarding process smooth and to begin delivering value quickly, whether you need ongoing managed services or project-based Unix support.

Ready to Experience Expert Unix Support?

Get certified Unix engineering expertise for your Raleigh-Durham business. Call 919-348-4912 now or contact us to discuss your Unix support needs.

Serving Raleigh, Durham, Chapel Hill, Cary, Research Triangle Park, and businesses throughout North Carolina and nationwide since 2003