Comprehensive IT Services Built for Businesses That Cannot Afford Downtime
Petronella Technology Group delivers managed IT, cybersecurity, cloud services, helpdesk support, network infrastructure, VoIP, backup and disaster recovery, and strategic IT consulting — all from a single trusted provider. Founded in 2002 and BBB accredited since 2003, PTG has served more than 2,500 businesses across Raleigh, Durham, Chapel Hill, Research Triangle Park, Cary, Apex, and beyond.
BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients • Raleigh-Durham, NC
IT Support and Security Solutions in Raleigh-Durham
Stop Juggling IT Vendors — Consolidate Everything Under One Roof
Most businesses in the Triangle manage their technology through a patchwork of disconnected vendors. One company handles the network. Another manages the phones. A third runs backups. A fourth handles cybersecurity. Nobody owns the complete picture, and the gaps between those vendors are exactly where problems emerge.
Petronella Technology Group eliminates the multi-vendor problem by delivering every IT service your business needs through one team, one phone number, and one relationship. When you call PTG at 919-348-4912, you reach professionals who already know your systems, your people, and your business goals. There is no finger-pointing between vendors, no coordination delays, and no accountability gaps.
Since 2002, PTG has built its reputation on the principle that IT works best when it is fully integrated. Your helpdesk team communicates directly with the engineers who manage your network. Your cybersecurity monitoring covers the same cloud applications your managed services team deployed. Your backup strategy is designed around the same compliance requirements your vCISO program addresses. Every piece of the technology puzzle fits together because a single team designed, implemented, and manages the entire environment.
This approach has earned PTG the trust of more than 2,500 businesses across Raleigh, Durham, Chapel Hill, Research Triangle Park, Cary, and Apex. It is also why the Better Business Bureau has maintained our accreditation since 2003 — a track record that spans more than two decades of consistent, reliable IT service delivery in the Triangle market.
Whether your company needs a full IT department replacement, a co-managed arrangement that supplements your internal team, on-demand support for occasional issues, or project-based consulting for a specific initiative, PTG has the people, processes, and technology to deliver. Below you will find the complete portfolio of IT services we provide to businesses across North Carolina and beyond.
Every IT Service Your Business Needs
From day-to-day helpdesk support to enterprise-grade cybersecurity, cloud infrastructure, and strategic consulting — PTG delivers a complete IT ecosystem for businesses across the Raleigh-Durham area and throughout North Carolina.
Managed IT Services
Complete IT management with 24/7 monitoring, proactive maintenance, patch management, vendor coordination, and strategic planning. Flat-rate monthly pricing gives you a predictable IT budget with no surprise bills. PTG acts as your full IT department or works alongside your internal team in a co-managed arrangement. Our AI-powered helpdesk agent Joe handles instant triage and common issue resolution so your team gets answers in minutes, not hours. Includes quarterly business reviews to keep your technology aligned with your growth objectives.
Explore Managed IT Services →Cloud Services
Microsoft 365, Azure, AWS, Google Workspace, private cloud, public cloud, and hybrid cloud management. PTG handles cloud migrations with zero data loss, ongoing optimization to reduce licensing waste, security hardening to prevent configuration-based breaches, and daily management to keep your cloud environment performing at its best. For regulated industries, we deploy on Azure GCC High, Amazon GovCloud, and compliant hosting platforms that satisfy HIPAA, CMMC, and SOC 2 requirements.
Explore Cloud Services →Helpdesk & Desktop Support
Responsive IT support for your entire workforce, delivered remotely and on-site throughout Raleigh, Durham, Chapel Hill, and the Triangle. Password resets, software installation, hardware troubleshooting, printer issues, email problems, and application support — handled by certified technicians who know your environment. Our AI-powered triage system routes tickets to the right specialist immediately, reducing resolution times and keeping your employees productive throughout the workday.
Explore Helpdesk Support →Network Infrastructure & Support
Network design, installation, monitoring, and management for wired and wireless environments. PTG engineers build reliable, secure networks that support your business operations without bottlenecks or single points of failure. Services include structured cabling, firewall management, switch and router configuration, Wi-Fi deployment, network segmentation, VPN setup for remote workers, and ongoing performance monitoring that catches problems before they affect your team.
Explore Network Services →Cybersecurity Services
Defense-in-depth security covering vulnerability management, penetration testing, managed XDR, endpoint detection and response, email security, security awareness training, and 24/7 MSSP operations. Our AI security agent Eve monitors threats continuously and correlates real-time intelligence across your entire environment. ComplyBot tracks your compliance posture against HIPAA, CMMC, SOC 2, PCI DSS, and other frameworks around the clock.
Explore Cybersecurity →VoIP & Telephone Systems
Enterprise cloud PBX, SIP trunking, unified communications, and Microsoft Teams voice integration. Replace aging phone systems with modern VoIP solutions that support remote workers, auto attendants, call recording, voicemail-to-email, and detailed analytics. PTG manages the entire phone system lifecycle from planning through deployment, training, and ongoing support so your team can communicate reliably from any location.
Explore VoIP Solutions →Data Backup & Disaster Recovery
Automated backups with verified restores, immutable ransomware-proof storage, cloud and hybrid replication, and quarterly disaster recovery testing. PTG's backup strategy is designed around your recovery time objectives and recovery point objectives so you know exactly how quickly your systems can be restored after any failure scenario. From accidental file deletion to full ransomware recovery, your data is protected and recoverable.
Explore Backup & DR →Hosting & Colocation
CMMC, HIPAA, and SOC 2 compliant hosting on enterprise-grade infrastructure. Dedicated servers, colocation, virtual desktops, and cloud hosting built for businesses that need guaranteed uptime, physical security, and regulatory compliance. PTG manages your hosted environment with the same care and visibility as if the servers were sitting in your own office, because for many of our clients in the Triangle, they effectively are.
Explore Hosting →Server Support & Administration
Windows Server, Linux, and Unix administration covering installation, configuration, patching, performance tuning, and lifecycle management. Whether your servers run on-premises, in a colocation facility, or in the cloud, PTG's engineers keep them updated, secured, and performing optimally. We also provide server migration services when aging hardware needs replacement or when your organization is ready to move workloads to the cloud.
Explore Server Support →Digital Forensics & Incident Response
24/7 emergency incident response, digital forensics, evidence collection with chain of custody, eDiscovery support, and post-incident recovery. When a security incident occurs, PTG's forensics team identifies the attack vector, contains the damage, preserves evidence for legal proceedings, and restores operations as quickly as possible. Available to both existing clients and organizations experiencing an active breach.
Explore Forensics →Compliance & vCISO
Strategic security leadership through PTG's vCISO program, continuous compliance monitoring, audit preparation and evidence collection, and the 4 Pillars Security Risk Assessment. Whether your organization needs to satisfy HIPAA, CMMC 2.0, PCI DSS, SOC 2, NIST 800-171, or FTC Safeguards requirements, PTG provides the expertise, tooling, and ongoing oversight to achieve and maintain compliance.
Explore vCISO →IT Consulting & Strategic Planning
Technology roadmap development, infrastructure assessments, cloud migration planning, security posture evaluations, and IT budgeting. PTG's consulting services help businesses in Raleigh, Durham, and throughout the Triangle make informed technology decisions that support growth, reduce risk, and optimize spending. Every consulting engagement includes clear deliverables, actionable recommendations, and implementation support.
Explore IT Consulting →Why Businesses Across the Triangle Choose Managed IT Services
Managed IT replaces reactive break-fix support with proactive monitoring, maintenance, and strategic planning that prevents problems before they disrupt your business.
The traditional approach to IT support is reactive. Something breaks, you call someone, they fix it, and you pay for the time. This break-fix model has three fundamental problems. First, you only get help after productivity has already been lost. Second, nobody is monitoring your systems between incidents, so small issues escalate into expensive emergencies. Third, the provider has no financial incentive to prevent problems because they earn more revenue when things break.
Managed IT services invert this model entirely. PTG charges a flat monthly rate that covers monitoring, maintenance, helpdesk support, security, and strategic planning. Our incentive is to keep your systems running smoothly because fewer problems mean better service and a stronger long-term relationship. We deploy monitoring agents on every device, apply patches and updates systematically, review security configurations regularly, and conduct quarterly business reviews to ensure your technology strategy stays aligned with your organizational goals.
For businesses in the Triangle that are considering managed IT, the math is straightforward. A full in-house IT team covering helpdesk, networking, cybersecurity, cloud administration, backup, compliance, and strategic planning requires four to six specialists costing $500,000 to $800,000 annually in the Raleigh-Durham market. Even a single senior IT professional costs $150,000 or more in total compensation and still cannot cover the full breadth of expertise a modern business requires. PTG gives you access to an entire team of certified specialists for a fraction of what that single hire would cost.
Predictable Monthly Costs
Flat-rate pricing means your IT budget is consistent every month. No surprise invoices when something breaks, no hourly billing that punishes you for needing help, and no hidden fees for standard support. You know exactly what IT will cost this month, next month, and next year, making financial planning straightforward and eliminating the budget anxiety that comes with reactive IT support models.
Proactive Problem Prevention
PTG monitors your entire environment 24 hours a day, 7 days a week, 365 days a year. We detect hardware failures before they happen, apply security patches before vulnerabilities are exploited, and identify performance bottlenecks before they slow your team down. This proactive approach means fewer emergencies, less downtime, and more consistent productivity across your organization.
Access to Specialized Expertise
PTG's team includes specialists in networking, cybersecurity, cloud infrastructure, compliance, VoIP, backup engineering, and strategic IT planning. When you engage PTG, you gain access to all of these disciplines without hiring individual specialists for each one. This depth of expertise is particularly valuable for small and mid-sized businesses in Chapel Hill, Cary, and Apex that need enterprise-level IT capabilities without enterprise-level headcount.
Business Continuity Confidence
With managed backup, disaster recovery, cybersecurity monitoring, and documented recovery procedures, your business can survive any technology failure scenario. PTG tests disaster recovery procedures quarterly, maintains immutable backup copies that cannot be encrypted by ransomware, and provides 24/7 emergency support for critical situations. Your business continuity plan is not just a document — it is a tested, proven capability.
From First Call to Fully Managed — Our Onboarding Process
Getting started with PTG is straightforward. We have refined this process over 20+ years and thousands of client engagements to make the transition to managed IT as smooth as possible.
Discovery & Assessment
We begin with a comprehensive evaluation of your current IT environment. Our engineers document your network infrastructure, inventory hardware and software, review security configurations, assess backup strategies, evaluate compliance posture, and identify risks and inefficiencies. This assessment is free, thorough, and comes with no obligation. You receive a detailed report of findings and recommendations regardless of whether you engage PTG for ongoing services.
Custom Solution Design
Based on the assessment findings, PTG designs a service plan tailored to your specific requirements, budget, and growth goals. We recommend the right combination of managed services, security tools, cloud platforms, and support levels to address your unique challenges. Every recommendation is explained in plain language so you understand not just what we propose, but why it matters for your business operations.
Implementation & Migration
Our implementation team deploys monitoring agents, configures security tools, sets up backup systems, documents procedures, and transitions your environment to PTG management. We coordinate with your existing vendors to ensure a clean handoff with zero disruption to your daily operations. Most implementations are completed within two to four weeks, depending on the complexity of your environment.
Ongoing Management & Optimization
Once your environment is under PTG management, our team monitors, maintains, secures, and optimizes your technology continuously. Quarterly business reviews ensure your IT strategy evolves alongside your business. You have a dedicated account manager, direct access to engineering staff, and 24/7 helpdesk support for any issue, any time. We treat your technology as if it were our own.
IT Services Tailored to Your Industry
PTG has served businesses across virtually every industry in the Triangle since 2002. Our team understands the regulatory requirements, operational workflows, and technology challenges specific to your sector.
Healthcare & Medical Practices
HIPAA-compliant IT infrastructure, EHR support, medical device networking, encrypted communications, and ePHI protection. PTG builds and manages IT environments that support patient care while maintaining the regulatory compliance healthcare organizations in Raleigh-Durham require. Continuous compliance monitoring ensures year-round HIPAA adherence without the stress of annual audit scrambles.
Legal Firms
Secure document management, case management platform support, privileged communication protection, and bar association technology competence compliance. Law firms across the Triangle trust PTG to maintain the confidentiality, integrity, and availability of client data while meeting the technology standards that malpractice carriers and regulatory bodies require for ethical practice.
Defense & Government Contractors
CMMC-aligned IT environments for CUI protection, NIST 800-171 compliance, GCC High hosting, and assessment preparation. PTG's CMMC-AB RPO status means our own IT services meet the standards that CMMC assessors expect. Defense industrial base companies in Research Triangle Park choose PTG for IT infrastructure that keeps them contract-eligible and audit-ready.
Financial Services
SOC 2, PCI DSS, and FTC Safeguards compliant IT management for banks, credit unions, advisory firms, wealth management companies, and fintech organizations. PTG manages the secure infrastructure and audit-ready documentation that financial regulators and examiners demand across North Carolina and beyond.
Professional Services
Accounting firms, consulting companies, architecture studios, and engineering practices rely on PTG for reliable collaboration tools, project management platforms, remote access infrastructure, and client data protection. We understand the technology needs of professional service organizations that depend on uptime, security, and seamless communication with clients.
Nonprofits & Education
Budget-conscious IT that maximizes technology ROI for mission-driven organizations. PTG helps nonprofits and educational institutions throughout the Triangle leverage licensing discounts, cloud-first architectures, grant-funded technology programs, and security best practices without straining limited budgets. Every dollar invested in IT should advance your mission.
AI-Powered IT Operations Backed by Human Expertise
PTG combines artificial intelligence with certified professionals to deliver IT services that are faster, more thorough, and more consistent than traditional providers can achieve.
AI Agents Working Alongside Certified Engineers
PTG deploys AI agents across every operational function to amplify our human experts. Penny manages inbound communications and ensures every inquiry reaches the right team member immediately. Joe handles helpdesk triage and instant resolution of common IT issues, dramatically reducing wait times. Eve monitors security events 24/7 and correlates real-time threat intelligence across your entire environment. ComplyBot tracks compliance status continuously so nothing falls through the cracks. These AI capabilities are layered on top of a team of certified professionals who handle complex issues, strategic decisions, and the personal relationships that technology alone cannot replicate.
Security Built Into Every Service
Cybersecurity is not an add-on or an upsell at PTG — it is woven into the foundation of every service we deliver. Every managed IT engagement includes endpoint protection, email security, firewall management, and security awareness training as standard components. Our SOC 2 compliance, CMMC-AB RPO status, and team of certified security professionals ensure that your environment meets the most demanding security standards from day one. This security-first philosophy has contributed to a track record with zero breaches among clients following our security program.
Local Presence, Personal Relationships
PTG is headquartered in Raleigh, North Carolina. Our technicians and engineers live and work in the Triangle. When your office in Durham needs on-site support, we send a team member who already knows your environment — not a contractor from a staffing agency reading a wiki page on the way to your building. We provide on-site support throughout Raleigh, Durham, Chapel Hill, Research Triangle Park, Cary, and Apex. We attend quarterly business reviews in person. We answer the phone when you call. This local, personal relationship is something national remote-only providers simply cannot replicate.
BBB Accredited Since 2003 — Proven Track Record
The Better Business Bureau has maintained PTG's accreditation continuously since 2003. That represents more than two decades of meeting the BBB's standards for trust, transparency, and customer satisfaction. Combined with our founding in 2002 and a client base of more than 2,500 businesses, this accreditation reflects a long-term commitment to ethical business practices and quality IT service delivery that very few technology providers in the Raleigh-Durham market can match. When you partner with PTG, you are not taking a chance on an unproven vendor — you are choosing a company with a verified history of doing right by its clients.
Three Ways to Work with PTG
Every business has different IT needs, budgets, and internal capabilities. PTG offers three engagement models so you get exactly the level of support that makes sense for your organization.
Full IT Outsourcing & Co-Managed IT
PTG serves as your complete IT department or works alongside your existing internal team. We handle 24/7 monitoring, helpdesk support, cybersecurity, backup and disaster recovery, cloud management, vendor coordination, compliance oversight, and strategic planning. This is PTG's most popular engagement model for businesses in the Raleigh-Durham area that want predictable costs, proactive management, and comprehensive technology coverage. Our vCISO program adds board-level security leadership, and quarterly business reviews keep your technology strategy aligned with your growth trajectory.
On-Demand IT Support
Not ready for a full managed engagement? PTG provides on-demand IT support with guaranteed response times and no long-term contracts. Call when you need help, pay for the services rendered, and receive the same quality of expertise our managed clients enjoy. Our AI-powered triage system ensures your issue reaches the right specialist immediately, whether you need remote assistance or on-site support in Raleigh, Durham, Chapel Hill, Cary, or anywhere in the Triangle. Many businesses start with on-demand support and transition to managed services once they experience the PTG difference firsthand.
Project-Based IT Consulting
Cloud migrations, office relocations, infrastructure upgrades, security assessments, compliance preparation, and technology roadmap development — PTG delivers expert project management and technical execution for one-time IT initiatives. Every project includes a dedicated project manager, defined scope and timeline, clear milestones, and comprehensive post-project documentation. From our 4 Pillars assessment to enterprise-wide cloud migration, PTG has the depth of expertise to execute your most ambitious IT projects on time and on budget.
IT Services Questions Answered
What IT services does Petronella Technology Group provide?
PTG provides a comprehensive portfolio of IT services including managed IT services, cybersecurity (vulnerability management, penetration testing, managed XDR, MSSP), cloud services (Microsoft 365, Azure, AWS, Google Workspace, private and hybrid cloud), helpdesk and desktop support, network infrastructure design and management, VoIP telephone systems, data backup and disaster recovery, hosting and colocation, server administration, digital forensics and incident response, compliance consulting, vCISO services, IT consulting and strategic planning, and office relocation support. Every service is available individually or as part of an integrated managed IT engagement that gives your business a single point of accountability for all technology needs.
How much do managed IT services cost in the Raleigh-Durham area?
Managed IT pricing in the Triangle typically ranges from $125 to $250 per user per month for comprehensive management that includes helpdesk support, security monitoring, backup, cloud administration, and strategic planning. The specific cost depends on the number of users, complexity of your environment, compliance requirements, and the service tier you select. PTG offers flat-rate pricing with no hidden fees and transparent quotes so you know exactly what IT will cost each month. Call 919-348-4912 to schedule a free assessment and receive a custom quote tailored to your specific requirements.
Do you provide on-demand IT support without a long-term contract?
Yes. PTG provides on-demand IT support with no long-term contract requirement. You call when you need help, receive guaranteed response times, and pay only for the services rendered. On-demand clients receive the same quality of technical expertise our managed clients enjoy, with access to our full team of certified specialists. Many businesses throughout Raleigh, Durham, Chapel Hill, and the Triangle start with on-demand support to experience PTG's service quality before transitioning to a managed engagement.
Can PTG handle cloud migration for my business?
Yes. PTG specializes in cloud migrations including Microsoft 365, Azure, AWS, Google Workspace, and hybrid cloud architectures. We handle migration planning, data inventory and classification, transfer execution, application testing, security configuration, user training, and post-migration optimization. Our cloud migration methodology ensures zero data loss and minimal business disruption. For compliance-sensitive environments such as healthcare or defense contracting, we deploy on GCC High, Amazon GovCloud, or other compliant platforms that satisfy HIPAA, CMMC, and SOC 2 requirements.
What compliance frameworks does PTG support?
PTG supports HIPAA, CMMC 2.0, PCI DSS, SOC 2, NIST 800-171, NIST CSF, FTC Safeguards, and applicable state privacy regulations. Our own operations leverage SOC 2 certified platforms and maintain CMMC-AB RPO status, which means we hold ourselves to the same standards we help clients achieve. We provide compliance consulting, continuous compliance monitoring, audit preparation, evidence collection, and remediation support across all supported frameworks. Our ComplyBot AI agent tracks compliance posture continuously to prevent drift between formal assessments.
Can PTG work alongside our existing internal IT staff?
Absolutely. PTG offers co-managed IT arrangements where your internal team handles day-to-day responsibilities while we provide 24/7 monitoring, security operations, strategic planning, and specialist expertise for issues that exceed your team's bandwidth or skill set. Your IT person gains access to our tools, platforms, and engineering staff for escalation support. This model ensures your internal resources remain effective without being overwhelmed, and it gives your organization access to specialized expertise in cybersecurity, cloud, compliance, and networking that a single IT generalist typically cannot cover alone.
How does PTG handle emergency IT situations and after-hours support?
PTG maintains 24/7/365 emergency support with immediate escalation to senior engineers for critical issues. Our monitoring systems detect most problems before they become emergencies, but when urgent situations arise — server failures, security incidents, network outages — our team responds within minutes. Critical issues receive a guaranteed response within 15 minutes, day or night. For security emergencies, our incident response team is available around the clock to contain threats, preserve evidence, and restore operations as quickly as possible.
What areas does Petronella Technology Group serve?
PTG is headquartered in Raleigh, NC, and provides on-site IT services throughout Raleigh, Durham, Chapel Hill, Research Triangle Park, Cary, Apex, Morrisville, Wake Forest, Holly Springs, Garner, and the surrounding Triangle region. Remote monitoring, helpdesk support, cloud management, and cybersecurity services are available to businesses nationwide. Our local presence in the Triangle means faster on-site response times, face-to-face strategic planning sessions, and a personal relationship with your technology team that remote-only providers cannot offer.
How long has PTG been in business, and what credentials do you hold?
Petronella Technology Group was founded in 2002 and has been accredited by the Better Business Bureau since 2003. Over more than two decades, PTG has served more than 2,500 businesses across the Triangle and beyond. Our credentials include SOC 2 compliance, CMMC-AB RPO status, and a team of professionals holding certifications from Microsoft, Cisco, CompTIA, ISC2, and other leading technology organizations. This combination of longevity, accreditation, and verified expertise gives our clients confidence that they are working with a proven, trustworthy IT partner.
How do I get started with PTG?
Getting started is simple. Call 919-348-4912 or visit our contact page to schedule a free IT assessment. Our team will evaluate your current environment, document your infrastructure, identify security risks and operational inefficiencies, and present a tailored recommendation with transparent pricing. There is no obligation and no sales pressure — just a clear, honest picture of where your IT stands today and how it could be better. Most assessments are completed within one to two weeks, and onboarding to managed services takes two to four weeks after that.
IT Services Across the Triangle
PTG delivers managed IT services throughout the Raleigh-Durham area and Research Triangle. Find IT support near your business location.
Ready for IT That Actually Works?
Schedule your free IT assessment today. PTG will evaluate your current environment, identify security risks and operational inefficiencies, and present a tailored recommendation with transparent pricing. No obligation, no pressure — just clarity about your IT and a path forward.
Founded 2002 • BBB Accredited Since 2003 • 2,500+ Businesses Served • Raleigh-Durham, NC