IT Support Services in Cary, NC
Cary’s technology-driven economy — anchored by SAS Institute, Epic Games, and a thriving corridor of pharma, biotech, and professional services firms — demands IT infrastructure that never misses a beat. Petronella Technology Group, Inc. delivers proactive managed IT support, help desk, network management, and strategic technology consulting purpose-built for Cary businesses — backed by 24 years of Triangle expertise, 2,500+ clients served, and a commitment to keeping your operations running at peak performance.
BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients • CMMC Certified Registered Practitioner
Technology That Powers Cary’s Growth
From the SAS Campus to Regency Park, Cary businesses rely on technology that must perform flawlessly every day.
Eliminate Downtime
Every hour of downtime costs Cary businesses revenue, productivity, and client confidence. Our proactive monitoring detects and resolves issues before they impact your team — whether you operate from Regency Park, Weston Parkway, or the Harrison Avenue corridor. We maintain 99.9% uptime across our managed client base.
Built-In Security
IT support without cybersecurity is incomplete. Every managed IT engagement includes endpoint protection, email security, patch management, and dark web monitoring. For Cary companies handling sensitive data — healthcare records, financial information, intellectual property — we layer in compliance-grade controls from day one.
Scale With Confidence
Cary is one of the fastest-growing towns in the Southeast. As your business adds employees, opens new offices along the Cary tech corridor, or expands remote operations, our IT infrastructure scales seamlessly. No scrambling to hire internal IT staff or rebuild systems during your growth phase.
Predictable IT Costs
Break-fix IT creates budget surprises. Our flat-rate managed IT plans give Cary businesses predictable monthly costs that include unlimited help desk, proactive maintenance, security, and strategic planning. You get an enterprise IT department at a fraction of the cost of building one internally.
IT Support Engineered for Cary’s Business Landscape
Cary, North Carolina has evolved from a quiet Raleigh suburb into a nationally recognized center for technology, life sciences, and corporate headquarters. SAS Institute — the world’s largest privately held software company — employs over 5,000 people at its sprawling campus along SAS Campus Drive. Epic Games, the creator of Fortnite and Unreal Engine, is building a massive new headquarters at the former Cary Towne Center site. Companies like MetLife, Fidelity Investments, Kforce, and dozens of pharmaceutical and biotech firms maintain major operations in Cary’s business parks along Weston Parkway, Regency Park, and the NC-54 corridor.
This concentration of technology-forward companies creates enormous demand for reliable, secure, and scalable IT infrastructure. Whether you are a 15-person consulting firm near Waverly Place, a growing SaaS startup in the Cary tech corridor, or a 200-person pharma operation in Regency Park, your technology must work — all the time. Network outages, slow help desk responses, unpatched servers, and inadequate backups are not just inconveniences; they are existential risks to Cary businesses competing in fast-moving industries.
Petronella Technology Group, Inc. has supported Triangle businesses since 2002. Our IT support and managed IT services are designed for organizations that cannot afford technology failures. We combine enterprise-grade tools — remote monitoring, automated patch management, endpoint detection, encrypted backup systems — with a human-first help desk staffed by experienced technicians who understand the workflows of Cary’s key industries.
Cary’s proximity to Research Triangle Park, Duke University, and NC State also means local businesses collaborate with research institutions, government contractors, and healthcare systems that impose strict compliance requirements. Our IT support integrates seamlessly with HIPAA, SOC 2, CMMC, and PCI DSS compliance programs, ensuring your IT infrastructure meets regulatory demands without creating friction for your team.
IT Support Services for Cary Businesses
Comprehensive technology management tailored to Cary’s industries and growth trajectory.
24/7 Help Desk & Remote Support
Cary businesses with employees working across time zones or supporting global clients need help desk coverage beyond 9-to-5. Our help desk is staffed by experienced technicians who resolve the vast majority of tickets remotely within minutes. Password resets, application issues, email problems, VPN connectivity, printer configurations, and software installations are handled promptly so your team stays productive.
For issues requiring on-site intervention, our Triangle-based field engineers reach Cary offices — from the SAS Campus area to Downtown Cary to Amberly — the same day. We do not outsource support to overseas call centers or rely on scripted tier-1 agents. Every technician who answers your call has the skills and system access to resolve your issue.
Included: Unlimited help desk tickets, remote troubleshooting, same-day on-site support when needed, ticket tracking portal, and monthly support analytics.
Proactive Network Monitoring & Management
Reactive IT support waits for things to break. Proactive management prevents failures before they happen. We deploy monitoring agents across every endpoint, server, network device, and cloud resource in your Cary environment. These agents report real-time health metrics — CPU utilization, disk space, memory consumption, network throughput, and application performance — to our centralized management platform.
When a disk approaches capacity, a server shows memory pressure, or a switch port begins dropping packets, our team is alerted and takes corrective action before your users notice a problem. For Cary businesses running ERP systems, CRM platforms, or research databases, this proactive approach means workloads run smoothly and data remains accessible around the clock.
Cybersecurity & Endpoint Protection
Every managed IT engagement includes our security baseline: next-generation endpoint protection (XDR), email security with phishing filtering, DNS-layer protection, automated patch management for operating systems and third-party applications, multi-factor authentication enforcement, and dark web monitoring for compromised credentials.
For Cary companies with elevated risk profiles — healthcare practices near WakeMed Cary Hospital, financial services firms, pharma companies handling clinical data — we layer in advanced controls including 24/7 SOC monitoring, SIEM, data loss prevention, and compliance-specific safeguards. Our cybersecurity services integrate directly with your IT support, eliminating the gaps that occur when security and IT are managed by separate vendors.
Cloud Management & Microsoft 365
Most Cary businesses run on a combination of cloud services — Microsoft 365, Azure, AWS, Google Workspace — and on-premises infrastructure. We manage the entire technology stack. For Microsoft 365, we handle licensing optimization, security configuration, conditional access policies, SharePoint administration, Teams deployment, and email migration.
For Cary companies migrating legacy on-premises systems to the cloud, our cloud services team plans and executes migrations with minimal disruption. We ensure cloud configurations meet security best practices and compliance requirements — critical for Cary organizations subject to HIPAA, SOC 2, or CMMC mandates.
Backup & Disaster Recovery
Ransomware, hardware failures, accidental deletions, and natural disasters can erase years of business data in minutes. Our backup and disaster recovery solutions protect Cary businesses with encrypted, automated backups of servers, workstations, Microsoft 365 data, and cloud environments. Backups are stored in geographically redundant, SOC 2-certified data centers.
We test recovery procedures quarterly — not just verifying that backups complete, but actually restoring data to confirm recoverability. For Cary businesses with strict recovery time objectives, we deploy business continuity solutions that can spin up your entire server environment in the cloud within hours of a disaster.
Strategic IT Consulting & vCIO
IT support is more than fixing what breaks. Our virtual CIO service gives Cary businesses executive-level technology leadership — strategic planning, budgeting, vendor evaluation, and roadmap development — without the $250K+ salary of a full-time CIO. We align your technology investments with business objectives, ensuring every dollar spent on IT drives measurable outcomes.
Quarterly business reviews examine your technology posture, upcoming refresh cycles, emerging threats, and growth plans. For Cary companies preparing for acquisition, pursuing compliance certifications, or scaling rapidly, our vCIO service provides the strategic guidance that keeps technology ahead of business demand.
How We Support Cary Businesses
A proven methodology that transitions Cary organizations from reactive IT chaos to proactive technology management.
IT Assessment & Network Audit
We audit your entire Cary IT environment — servers, workstations, network infrastructure, cloud services, security posture, backup systems, and compliance gaps. The assessment delivers a detailed report with risk scores, a prioritized remediation plan, and a technology roadmap tailored to your business.
Onboarding & Security Hardening
We deploy monitoring agents, configure security controls, optimize network performance, implement backup solutions, and document your entire environment. For Cary businesses transitioning from another IT provider, we manage the migration process to ensure zero disruption to your daily operations.
Ongoing Management & Support
Your Cary team gains access to our help desk, proactive monitoring, patch management, vendor coordination, and on-site support. We handle everything from password resets to server migrations so your staff can focus on their core responsibilities. All support activity is tracked and reported monthly.
Quarterly Reviews & Strategic Planning
Each quarter, we review system health, security posture, support metrics, and upcoming technology needs. We update your roadmap based on business growth, new compliance requirements, and emerging threats. This ongoing strategic partnership ensures your Cary business always has the technology foundation it needs to compete.
Why Cary Businesses Trust Petronella Technology Group, Inc.
Craig Petronella — 30+ Years of Technology Leadership
Founder & CTO • Licensed Digital Forensic Examiner • CMMC Certified Registered Practitioner
Craig founded Petronella Technology Group, Inc. in 2002 to bring enterprise-caliber IT support and cybersecurity to Triangle businesses. His dual credentials as a licensed digital forensic examiner and CMMC Registered Practitioner mean Cary organizations get a technology partner who understands both operational IT and the security and compliance landscape. Craig personally oversees every Cary engagement, ensuring your business receives the strategic attention it deserves.
Triangle-Based, Cary-Ready
Headquartered in the Research Triangle, we reach Cary offices in under 30 minutes. On-site support for locations along Weston Parkway, near the SAS Campus, in Regency Park, or Downtown Cary is available the same day. No waiting for a technician to fly in from out of state.
Security-First IT Support
Unlike break-fix IT providers, every engagement includes our security baseline. Endpoint protection, email security, MFA, patch management, and dark web monitoring are standard — not add-ons. For Cary businesses needing compliance-grade security, we layer in advanced cybersecurity seamlessly.
24 Years of Proven Results
Since 2002, we have supported 2,500+ organizations across the Triangle. Our BBB A+ rating since 2003 reflects a two-decade commitment to transparent pricing, responsive support, and technology partnerships that deliver measurable business outcomes for Cary companies.
Compliance Expertise Built In
Cary businesses working with healthcare systems, government agencies, or enterprise clients face HIPAA, SOC 2, CMMC, and PCI DSS requirements. Our IT support aligns with these frameworks from day one, so compliance is a natural byproduct of how we manage your technology — not a last-minute scramble before an audit.
Frequently Asked Questions About IT Support in Cary
What types of Cary businesses do you support?
We support Cary businesses across technology, pharmaceutical, healthcare, financial services, professional services, manufacturing, and nonprofit sectors. Our clients range from 10-person firms to 500+ employee organizations throughout Cary’s business parks and office corridors.
How fast is your response time for Cary on-site support?
Remote support requests are addressed within minutes. For issues requiring on-site presence in Cary, our field engineers typically arrive the same day. Our Triangle location means we reach any Cary office — from Regency Park to Amberly to Downtown Cary — in under 30 minutes.
Do you include cybersecurity with IT support?
Yes. Every managed IT plan includes endpoint protection, email security, patch management, MFA enforcement, and dark web monitoring as standard. For Cary companies requiring advanced security — 24/7 SOC monitoring, SIEM, penetration testing, or compliance programs — we offer integrated cybersecurity tiers.
Can you help us migrate to the cloud?
Absolutely. Our cloud services team plans and executes migrations to Microsoft 365, Azure, AWS, and hybrid environments. We handle data migration, application compatibility, security configuration, and user training. Most Cary businesses complete their cloud migration within 30 to 90 days with zero data loss.
What compliance frameworks do you support?
We support HIPAA, SOC 2, CMMC, NIST 800-171, PCI DSS, and NIST Cybersecurity Framework. Our IT support is designed from the ground up to produce the documentation, access controls, and audit trails these frameworks require. Craig Petronella holds the CMMC Certified Registered Practitioner credential.
How do your managed IT plans work?
Our managed IT plans are flat-rate, per-user or per-device monthly agreements. You get unlimited help desk support, proactive monitoring, patch management, security baseline, backup management, vendor coordination, and strategic planning — all for a predictable monthly cost. No surprise invoices for routine support.
Can you support remote and hybrid Cary workforces?
Yes. Many Cary companies operate hybrid or fully remote models. We deploy secure remote access, cloud-based collaboration tools, endpoint management for home devices, and zero-trust network access to ensure remote employees are as productive and secure as those working from your Cary office.
How do we get started with IT support?
Call 919-348-4912 or schedule a consultation. We begin with a discovery conversation about your Cary business, current IT environment, pain points, and goals. From there, we propose an IT assessment scope. Most assessments are completed within one to two weeks, and onboarding to managed IT services typically takes two to four weeks.
Ready to Transform IT Support for Your Cary Business?
Schedule an IT assessment with Craig Petronella to evaluate your network, security posture, and technology roadmap. We help Cary technology companies, healthcare practices, professional services firms, and growing businesses build IT infrastructure that drives productivity and protects critical data.
Petronella Technology Group, Inc. • 919-348-4912 • Raleigh, NC 27606 • BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients