Managed IT Services in Greensboro, NC

Our remote monitoring platform watches every server, workstation, network device, and cloud resource in your Greensboro environment. Automated alerts trigger before minor issues become major outages. Disk space running low, CPU utilization spiking, backup jobs failing, or certificates expiring — we catch and resolve problems proactively.

Your employees get a single number and portal for all IT support requests. Our help desk resolves the majority of tickets remotely within the first contact. For issues requiring on-site attention, we dispatch technicians to Greensboro locations promptly. Every ticket is tracked, documented, and reportable.

Included: 24/7 monitoring, automated alerting, help desk (phone, email, portal), remote remediation, escalation management, and monthly performance reports.

Unpatched systems remain the number one attack vector. Our managed patching program covers operating systems, third-party applications, firmware, and drivers across your entire Greensboro fleet. Patches are tested in staging before deployment, scheduled during maintenance windows that respect your production schedule, and verified for successful installation.

For Greensboro manufacturers with OT systems that cannot tolerate unscheduled reboots, we coordinate patch deployment around production cycles and implement compensating controls for legacy systems that cannot be patched. Endpoint detection and response is deployed on every managed device, providing real-time visibility into threats and automated containment of malicious activity.

Most Greensboro businesses rely on Microsoft 365 for email, collaboration, and file storage. We manage your entire M365 environment: user provisioning and offboarding, security policy configuration, conditional access policies, data loss prevention rules, and SharePoint/Teams administration. For organizations using Azure or AWS, we manage cloud infrastructure including virtual machines, networking, storage, and identity services.

Our cloud management includes continuous security configuration review aligned with CIS Benchmarks, ensuring your Greensboro organization’s cloud environment stays secure as Microsoft and AWS release new features and change default settings.

Greensboro’s manufacturers and logistics companies cannot afford extended recovery times. Our backup strategy follows the 3-2-1 rule: three copies of data, on two different media types, with one copy offsite in a geographically separate location. Backups are encrypted, immutable (ransomware-proof), and verified through automated restore testing.

For critical systems, we implement rapid failover solutions that restore operations in minutes rather than hours. Disaster recovery plans are documented, tested annually, and aligned with your business continuity requirements. We define and maintain Recovery Time Objectives and Recovery Point Objectives for every critical system in your environment.

Your network is the foundation of every IT and security function. We design, deploy, and manage enterprise-grade networks for Greensboro businesses. This includes next-generation firewall management with threat intelligence feeds, VPN configuration for remote and multi-site workforces, network segmentation between departments and OT environments, and enterprise WiFi with certificate-based authentication.

For Greensboro manufacturers with factory floors and office environments on the same network, proper segmentation is critical. We create isolated network zones that prevent a compromised office workstation from reaching production control systems, while maintaining the data flows your ERP and MES platforms require.

Every managed IT client receives enterprise-grade security built into the service: XDR endpoint protection, email security with phishing prevention, DNS filtering, dark web monitoring for compromised credentials, security awareness training with simulated phishing, and 24/7 SOC monitoring. This is not an upsell — it is the baseline.

For Greensboro organizations with compliance obligations — HIPAA for healthcare, CMMC for defense manufacturers, SOC 2 for technology companies — our managed IT service includes compliance documentation, policy management, and audit preparation as part of the program. Your technology and compliance requirements are managed by one team that understands both.