Managed IT Services in Wilmington, NC
Wilmington’s coastal economy — powered by maritime logistics, military-adjacent businesses, healthcare, tourism, and a growing technology sector — needs IT infrastructure that is resilient, secure, and always available. Petronella Technology Group, Inc. provides fully managed and co-managed IT services for Wilmington businesses, including 24/7 monitoring, help desk support, cybersecurity, cloud management, and compliance-driven IT operations designed for the Cape Fear region’s unique business environment.
BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients • CMMC Certified Registered Practitioner
Reliable IT for Wilmington’s Coastal Economy
Hurricane-resilient, security-first IT management that keeps your business running through any disruption.
Hurricane-Ready IT
Wilmington sits in one of the most hurricane-prone areas on the East Coast. Hurricane Florence in 2018 devastated local businesses and demonstrated that disaster recovery cannot be an afterthought. Our managed IT includes cloud-based backup, geographically distributed disaster recovery, and business continuity plans designed for the specific natural disaster risks facing coastal North Carolina.
Security-First Management
Every managed IT engagement includes enterprise-grade cybersecurity: endpoint protection, email security, multi-factor authentication, patch management, and dark web monitoring. Wilmington’s defense contractors and healthcare providers need security integrated into IT operations from day one — not discovered as a gap during a compliance audit.
Compliance-Ready Operations
Wilmington businesses face diverse compliance requirements: CMMC for defense contractors, HIPAA for healthcare, PCI DSS for retail and hospitality, and MTSA for maritime operations. Our managed IT services build compliance controls into daily operations so your Wilmington business is always audit-ready — not scrambling before an assessment.
Predictable IT Costs
Replace reactive break-fix expenses with a flat monthly fee covering monitoring, maintenance, support, security, and strategic planning. Wilmington businesses — from tourism operators managing seasonal demand to defense contractors maintaining consistent operations — benefit from predictable IT budgets that eliminate surprise costs.
Managed IT Built for Wilmington’s Business Community
Wilmington’s economy is remarkably diverse for a coastal city. The Port of Wilmington drives a logistics and supply chain sector that includes freight forwarding, warehousing, customs brokerage, and trucking operations. Camp Lejeune’s proximity supports a defense contracting ecosystem that includes manufacturers, technology providers, and professional services firms. Novant Health NHRMC anchors a healthcare sector serving all of southeastern North Carolina. The film industry, UNCW, and a growing tourism economy round out a business community with varied and complex IT needs.
Many Wilmington businesses have outgrown break-fix IT but are not large enough to justify a full internal IT department. Petronella Technology Group, Inc. fills that gap with managed IT services that provide enterprise-grade monitoring, security, support, and strategic planning at a fraction of the cost of building an internal team. We serve as your Wilmington organization’s outsourced IT department — or augment your existing team through our co-managed model.
Wilmington’s geography adds unique IT challenges. Hurricane season requires robust disaster recovery and business continuity planning. Coastal humidity and salt air accelerate hardware degradation. Seasonal tourism demand creates fluctuating IT workloads. Power and connectivity outages during storms can last days. Our managed IT services are designed to address these Wilmington-specific challenges — ensuring your business operates reliably through every season and every storm.
For Wilmington defense contractors, our managed IT includes CMMC-aware operations: documented change management, CUI handling procedures, access controls, audit logging, and the continuous monitoring that NIST 800-171 requires. For healthcare organizations, we deliver HIPAA-compliant IT with the technical safeguards and documentation that OCR expects. For logistics and maritime businesses, we ensure supply chain systems and operational technology are secured and monitored.
Managed IT Services for Wilmington Businesses
Comprehensive IT management tailored to Wilmington’s industries and coastal business environment.
24/7 Monitoring, Maintenance & Help Desk
Our NOC monitors your Wilmington infrastructure around the clock: servers, workstations, network equipment, cloud services, and backup systems. Automated alerts detect issues before they impact your team. Our help desk provides responsive support for Wilmington employees via phone, email, and remote access with SLA-backed response times.
Included: real-time monitoring, automated alerting, remote remediation, help desk support, monthly health reports, and quarterly business reviews.
Cybersecurity & Endpoint Protection
Every engagement includes enterprise-grade cybersecurity: XDR endpoint protection, email security with anti-phishing and BEC prevention, DNS filtering, multi-factor authentication, patch management, and dark web credential monitoring. For Wilmington organizations requiring advanced protection, we add managed XDR with 24/7 SOC monitoring.
Security is integrated into your IT operations from the start — protecting Wilmington businesses against ransomware, phishing, business email compromise, and the advanced threats targeting defense and healthcare sectors.
Disaster Recovery & Business Continuity
Wilmington’s hurricane exposure makes disaster recovery a critical priority. Our business continuity solutions include automated cloud backup with geographically distributed replication (stored well inland and outside hurricane zones), tested disaster recovery plans, documented RTOs and RPOs, and annual DR testing. When Hurricane Florence hit in 2018, many Wilmington businesses without proper disaster recovery plans never reopened.
Included: automated backup, off-site replication, tested DR plans, annual testing exercises, compliance-grade encryption and retention, and documented recovery procedures your team can execute during a crisis.
Cloud Management & Microsoft 365
We manage cloud infrastructure in Microsoft Azure, AWS, and Google Cloud for Wilmington businesses. For organizations using Microsoft 365, we handle Exchange Online, SharePoint, Teams, OneDrive, Intune, and Entra ID security configuration. Cloud management reduces Wilmington organizations’ dependence on local infrastructure that is vulnerable to hurricane damage and power outages.
For defense contractors requiring GCC High or Government Cloud environments, we manage the specialized cloud infrastructure that CUI handling demands.
Co-Managed IT for Wilmington Teams
Wilmington organizations with internal IT staff can augment their team with our specialized capabilities. We provide cybersecurity operations, compliance documentation, after-hours monitoring, cloud management, and help desk overflow — letting your internal team focus on business-specific applications and strategic projects.
Co-managed engagements are customized to your Wilmington team’s specific needs. Some clients use us primarily for security and compliance, while others rely on us for 24/7 coverage that their small team cannot provide alone.
Strategic IT Planning & vCIO
A dedicated virtual CIO develops technology roadmaps aligned to your Wilmington business’s growth plans, manages vendor relationships, advises on IT budgeting, and ensures technology investments support your strategic objectives. Quarterly business reviews track progress, evaluate new technologies, and adjust plans based on business changes.
For Wilmington businesses navigating seasonal demand, defense contract cycles, or healthcare growth, your vCIO ensures IT scales appropriately with your operations.
How Managed IT Works for Wilmington Businesses
Structured onboarding and ongoing management designed for minimal disruption and maximum value.
IT Assessment & Discovery
We audit your Wilmington organization’s IT environment: infrastructure, security, compliance gaps, disaster recovery readiness, vendor contracts, and pain points. The assessment identifies immediate risks and the strategic improvements that will deliver the most value.
Onboarding & Stabilization
We deploy monitoring, security tools, and management platforms. Critical vulnerabilities are remediated. Documentation is created for every system and vendor relationship. Your Wilmington team receives dedicated support contacts and an escalation matrix. Onboarding completes within 30 days.
Ongoing Management & Support
24/7 monitoring, proactive maintenance, patch management, help desk support, security operations, and backup verification run continuously. Monthly reports track uptime, tickets, security metrics, and compliance status for your Wilmington operations.
Quarterly Reviews & Strategic Planning
Your vCIO conducts quarterly reviews covering IT performance, security posture, compliance updates, and technology roadmap progress. Annual DR testing validates hurricane preparedness. Strategic planning ensures IT investments align with your Wilmington business’s growth.
Why Wilmington Businesses Trust Petronella Technology Group, Inc.
Security-First IT Management
Cybersecurity is our foundation, not an add-on. Every Wilmington engagement includes enterprise-grade security from day one. Zero breaches among clients following our security program.
Hurricane-Ready DR Plans
We design disaster recovery for Wilmington’s reality: hurricanes, nor’easters, flooding, and extended power outages. Cloud backup with inland replication ensures your data survives any coastal event.
Defense & Healthcare Compliance
CMMC, NIST 800-171, HIPAA — Wilmington’s defense and healthcare sectors demand compliance-aware IT operations. We build the controls, documentation, and audit trails that regulators expect.
22+ Years Serving NC
Founded in 2002 with over 2,500 clients across North Carolina. Petronella Technology Group, Inc. brings statewide expertise and resources to Wilmington and the entire Cape Fear region.
Frequently Asked Questions About Managed IT in Wilmington
What is included in managed IT services for Wilmington?
24/7 monitoring, proactive maintenance, patch management, help desk support, cybersecurity (endpoint protection, email security, MFA, dark web monitoring), backup and disaster recovery, cloud management, vendor coordination, and strategic planning with a dedicated vCIO.
How do you handle hurricane preparedness for Wilmington IT?
Our disaster recovery includes cloud backup replicated to geographically inland data centers, tested DR plans with documented RTOs and RPOs, annual hurricane preparedness exercises, remote work enablement for evacuation scenarios, and rapid recovery procedures. We learned from Hurricane Florence and design every Wilmington engagement with coastal resilience built in.
Can you support Wilmington defense contractors with CMMC requirements?
Yes. Our managed IT services for defense contractors include CMMC-aware operations: documented change management, CUI handling procedures, NIST 800-171 access controls, audit logging, continuous monitoring, and System Security Plan maintenance. Craig Petronella is a CMMC Certified Registered Practitioner.
Do you offer co-managed IT for Wilmington organizations?
Yes. Our co-managed model augments your internal IT staff with cybersecurity expertise, compliance support, after-hours monitoring, and help desk overflow. We integrate with your Wilmington team’s workflows without replacing anyone.
How do you handle seasonal demand for Wilmington tourism businesses?
We design IT infrastructure that scales with seasonal demand. Cloud-based systems, flexible licensing, and capacity planning ensure your Wilmington tourism, hospitality, or retail business has the IT resources needed during peak season without overpaying during the off-season. PCI DSS compliance for seasonal payment processing is included.
Can you manage cloud infrastructure for Wilmington businesses?
Yes. We manage Microsoft 365, Azure, AWS, and Google Cloud including security, backup, license optimization, and compliance controls. For defense contractors, we manage GCC High and Government Cloud environments for CUI handling. Cloud adoption is especially valuable for Wilmington businesses seeking hurricane resilience.
How fast is your help desk response for Wilmington users?
Critical issues receive immediate response. Standard requests are acknowledged within 15 minutes during business hours. All response times are SLA-backed. Wilmington users reach a live technician — not a voicemail — when they call support.
How do we get started?
Call 919-348-4912 or schedule a consultation. We start with a free IT assessment of your Wilmington environment. Onboarding typically completes within 30 days.
Ready for Reliable, Secure IT in Wilmington?
Schedule a free IT assessment to evaluate your current infrastructure, security posture, disaster recovery readiness, and compliance gaps. We help Wilmington businesses replace reactive IT with proactive, secure, hurricane-resilient managed IT services.
Petronella Technology Group, Inc. • 919-348-4912 • Raleigh, NC 27606 • BBB Accredited Since 2003 • Founded 2002 • 2,500+ Clients